Instructor-led Pre-conference Training

Based on ServiceNow customer and conference attendee feedback, we are offering a pre-conference training agenda based on our most highly demanded courses. This is a chance for attendees to pick up Admin training that they have been meaning to organize – or to take the plunge into the new technical training coursework being delivered for the first time at this Knowledge13.

This pre-conference training opportunity is offered once a year at Knowledge at a 60-70% discount (depending on course) on our normal training rates. Courses available will include:

• ITIL + ServiceNow
• System Administration
• Advanced System Administration
• Scripting in ServiceNow - Fundamentals
• Scripting in ServiceNow - Beyond the Fundamentals
• ServiceNow Discovery
• Introduction to ServiceNow Orchestration
• Domain Separation
• Introduction to Application Development in ServiceNow

Over 50 hands-on Lab Sessions

Developers, consultants and trainers from ServiceNow will lead two-hour hands-on labs covering a broad range of the most popular and demanded ServiceNow topics. From reporting to scripting and everything in between, we will guide attendees through focused training sessions. Each attendee in each lab session will be provided with their own ServiceNow instance in order to gain hands-on experience as they deepen their knowledge – in a protected environment.

Knowledge conference lab sessions have proven to be a powerful learning experience for users and are hugely popular with attendees. Take advantage of early-bird registration for priority access to lab registration. Hands-on experience will include:

• Service Catalog
• Mobile interfaces
• Reporting and analytics
• Knowledge management
• CMDB / configuration mgmt
• Workflow creation
• User interface customization • Building custom applications • Integrations
• Jelly and javascript

~130 Breakout Sessions Delivered by Experts

Learn from your peers as they share their experience in implementing, using and expanding ServiceNow within their IT organization and across the enterprise. ServiceNow customers will deliver the majority of the 50-minute breakout sessions – giving attendees the opportunity to hear from others in their industry, or from other customers facing similar people, process, product and service delivery challenges. The breakout sessions will provide both process and technical content – covering everything from ITIL best practices and implementation tips through to custom application creation on the ServiceNow platform.

Learn from the pros, the gurus, and experts. Recounting their experiences will be customers like:

• Cardinal Health
• Coca-Cola
• Barclays
• Volkswagen Group
• CERN
• Yale University
• US Department of Energy
• Lockheed Martin / NASA
• HCL
• Deutsche Bank

Inspiration for Innovation

The first ever ServiceNow Hackathon will provide a competitive, technical learning environment with more than 400 ServiceNow administrators and developers racing the clock to create innovative and transformational uses of the ServiceNow Service Automation Platform. This will be a rare opportunity to work side-by-side with some of the world's most experienced ServiceNow developers during a twelve-hour event that will illustrate the power of the ServiceNow platform and how easily applications meaningful to the business can be developed.

Additionally, the ServiceNow Innovation of the Year competition will again showcase customers using ServiceNow to deliver innovative and meaningful solutions to common, and complex, business issues. Past winners of this prestigious award have included Verisign, CERN, Pacific Life and Morrison Foerster.