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Register NowHere is your chance to pick up that admin training that you have been meaning to organize – or take the plunge into some of our new technical training being delivered for the first time at this event. Take a look at the courses below, and make sure you pay special attention to the "who should attend" and the prerequisite descriptions to make sure that you get the most out of your experience at Knowledge13.
7AM-6PM WEDNESDAY
Registration, Information and ServiceNow User Group: JoinNow
All Day 7am to 6pm7:00-8:00 WEDNESDAY
Breakfast
8:00-9:50 WEDNESDAY
KEYNOTE: THE FUTURE OF NOW
10:10-11:00 WEDNESDAY BREAKOUTS
Automation, Integrations, and Self-Service: Technology Foundations for Business Benefits at VeriSign
Presenter(s): Geoffrey Cox, | Matthew Trimboli,
Breakout: New to ServiceNow
Room : Starvine 3,4 and 5
Streamlining the Knowledge Management Lifecycle
Presenter(s): Hunter Wolf, CH Robinson Worldwide, Inc
Breakout: Sys Admin
Room : Ironwood 8
ITSM Governance: Moving Ahead and Staying on Course
Presenter(s): Ricardo Chavira,
Breakout: Leadership
Room : Starvine 6 and 7
Automating Gift Card Creation with ServiceNow
Presenter(s): Aaron Nielsen, | Bryan Eutsler,
Breakout: New to ServiceNow
Room : Ironwood 3
Juniper's Journey with ServiceNow
Presenter(s): Matthew Passell,
Breakout: New to ServiceNow
Room : Starvine 1 and 2
Why We Need DevOps Now: A 14-Year Study Of High-Performing IT Organizations
Presenter(s): Gene Kim,
Breakout: Leadership
Room : Starvine 10 and 11
Establishing a Successful CMDB
Presenter(s): Harvey Giddens, | Chris Pope,
Breakout: New to ServiceNow
Room : Starvine 12 and 13
All Roads Lead to Asset Management at Kimberly-Clark
Presenter(s): Barb Kopitzke, | James Turner,
Breakout: New to ServiceNow
Room : Starvine 8 and 9
10:10-12:10 WEDNESDAY LABS
Change 101: Overview
Presenter(s): David Coffey, | Spencer Beemiller,
Lab: Sys Admin
Room : Ironwood 5
Catalog/Request 201: Take Your Service Catalog to the Next Level
Presenter(s): Michael Brown, | Mike Zachary,
Lab: Sys Admin
Room : Ironwood 4
UI 101: Working with Timelines and Maps
Presenter(s): Neil Morris, ServiceNow | Stephen Taylor-Ware,
Lab: Sys Admin
Room : Ironwood 1 and 2
Mobile 102: Getting the Most Out of the New Tablet Interface
Presenter(s): Tyler Jones, ServiceNow | Matthew Davidchuck,
Lab: Sys Admin
Room : Juniper 4
Orchestration 101: Overview
Presenter(s): Jimmy Yuan, ServiceNow | Ben Yukich,
Lab: Sys Admin
Room : Juniper 1
Integration 101: SAML 2.0 and You
Presenter(s): Jason Petty, | Christen Mitchell,
Lab: Sys Admin
Room : Ironwood 6 and 7
Application Creator: From Design to Development
Presenter(s): Joel Blagg, ServiceNow | Ben Sweetser,
Lab: Development
Room : Juniper 2 and 3
11:20-12:10 WEDNESDAY BREAKOUTS
ITIL KPIs and Analytics
Presenter(s): Jill Patton, | Shawn Sears,
Breakout: New to ServiceNow
Room : Starvine 12 and 13
Panel: Culture Eats Process for Lunch … Social Knowledge, Collaboration & Gamification
Presenter(s): Eveline Oehrlich,
Breakout: New to ServiceNow
Room : Starvine 3,4 and 5
Planning for and Delivering Success with Custom Applications at MetroPCS
Presenter(s): Nicole Tate, | Jerrod Bennett,
Breakout: Leadership
Room : Starvine 1 and 2
Creating Value at Deutsche Bank: Transforming Problem Mgmt. with Kepner-Tregoe (KT) Clear Thinking
Presenter(s): Tom Shartrand,
Breakout: New to ServiceNow
Room : Ironwood 8
Improving IT and Business Services at New York University
Presenter(s): Vincent Hou, | Joel Ramseyer,
Breakout: Leadership
Room : Starvine 6 and 7
Software Asset Management
Presenter(s): Troy McLaughlin,
Breakout: Leadership
Room : Starvine 10 and 11
Transforming IT for Continuous Service Improvement at Intel
Presenter(s): Ravi Nannapaneni,
Breakout: Leadership
Room : Starvine 8 and 9
Project Mgmt. and ITIL: Breaking Down the Technical and Business Process Barriers
Presenter(s): Jeannine McConnell, Kronos, Inc. | Debbra McGrath, ServiceNow
Breakout: New to ServiceNow
Room : Ironwood 3
12:10-1:40 WEDNESDAY
ExpoNow and NetworkingNow Lunch sponsored by Cloud Sherpas
1:40-2:30 WEDNESDAY BREAKOUTS
Panel: Improving Data Quality in Asset Management and Configuration
Presenter(s): Mahesh Kumar,
Breakout: New to ServiceNow
Room : Ironwood 3
Information Security Discipline Integration
Presenter(s): Derek Brost,
Breakout: New to ServiceNow
Room : Starvine 1 and 2
Demand Management with ServiceNow
Presenter(s): Raphael Ferguson, | Rupert Willard,
Breakout: New to ServiceNow
Room : Starvine 3,4 and 5
The Power of ServiceNow at Sea – Patient Care at Work with USNS Mercy
Presenter(s): Neill Thornton,
Breakout: New to ServiceNow
Room : Starvine 10 and 11
Panel: Enterprise Cloud
Presenter(s): Craig McDonogh, ServiceNow | Arne Josefsberg,
Breakout: New to ServiceNow
Room : Starvine 12 and 13
Sharing a ServiceNow Instance at UCLA
Presenter(s): Nisi Vidato, | Marcus Fly,
Breakout: New to ServiceNow
Room : Ironwood 8
Implementing ServiceNow in a Regulated Environment
Presenter(s): Linda Ehrlich,
Breakout: New to ServiceNow
Room : Starvine 6 and 7
A Business Service View of Configuration Management
Presenter(s): Bradley Paubel,
Breakout: Sys Admin
Room : Starvine 8 and 9
1:40-3:40 WEDNESDAY LABS
SDLC: An Agile Approach with Scrum
Presenter(s): Ross Weir, ServiceNow | Simon Morris, ServiceNow
Lab: Sys Admin
Room : Ironwood 6 and 7
Change 201: Advanced Techniques
Presenter(s): Shane Yost, | Jeff Culpepper,
Lab: Sys Admin
Room : Ironwood 1 and 2
Reporting 201: Identifying and Building Unique KPIs Using the Metric Plugin
Presenter(s): Barry Brooks, ServiceNow | Jim Holthaus,
Lab: Sys Admin
Room : Juniper 2 and 3
Integration 202: Consuming SOAP and Liking it
Presenter(s): John Andersen, ServiceNow | Chris Maloy, ServiceNow
Lab: Sys Admin
Room : Juniper 4
CMS 101: Introduction to the Content Management System
Presenter(s): Jon O`Beirne, | Reed Owens,
Lab: Sys Admin
Room : Juniper 1
Scripting 201: Client Scripting for ServiceNow
Presenter(s): Martin Wood, ServiceNow | Matt Gaide,
Lab: Development
Room : Ironwood 5
2:50-3:40 WEDNESDAY BREAKOUTS
Turning the Corner with Software Asset Management
Presenter(s): Christine Chang,
Breakout: New to ServiceNow
Room : Starvine 6 and 7
Remote Support for ServiceNow
Presenter(s): Chris Schuster, | Robert Love,
Breakout: New to ServiceNow
Room : Starvine 8 and 9
Behind the Scenes with Project Management
Presenter(s): Damon Bell, | Debbra McGrath, ServiceNow
Breakout: New to ServiceNow
Room : Starvine 3,4 and 5
Go Beyond ITSM – Unleash the power of the Platform
Presenter(s): Srirama Damaraju,
Breakout: Leadership
Room : Starvine 12 and 13
ITSM in the Service of Humanity: Creating, Delivering, Socializing, and Sustaining Value
Presenter(s): Mark Kawasaki, | Farah Remtulla,
Breakout: New to ServiceNow
Room : Ironwood 8
Implementing ServiceNow in Just 8 Days
Presenter(s): Matt Campbell,
Breakout: New to ServiceNow
Room : Ironwood 3
How the 'Global Service Catalog' Has Enhanced User Experience
Presenter(s): Bretlan Fletcher,
Breakout: Sys Admin
Room : Starvine 10 and 11
Shared Services for Optimum Managed Care at CareWorks
Presenter(s): Bart Murphy,
Breakout: Leadership
Room : Starvine 1 and 2
4:00-4:50 WEDNESDAY BREAKOUTS
Deploying Service Management Globally and with Partners
Presenter(s): Valerie Arraj, | Joel Ramseyer,
Breakout: New to ServiceNow
Room : Starvine 1 and 2
Cloning Your ServiceNow Application Instance
Presenter(s): Jake Varghese, | Paul Wang,
Breakout: Sys Admin
Room : Starvine 6 and 7
Streamlining Support: A Tale of Multiple Inboxes
Presenter(s): Jillian Smith,
Breakout: New to ServiceNow
Room : Starvine 8 and 9
Two Years of ITAM at LMU
Presenter(s): Adam Mason, | Alex Alarcon,
Breakout: Sys Admin
Room : Starvine 12 and 13
The Building Blocks to a Robust Knowledge Base
Presenter(s): Julia Lloyd,
Breakout: New to ServiceNow
Room : Starvine 10 and 11
Advanced Change Assessment
Presenter(s): Isabelle Fromont, | Jean-Christophe Borel,
Breakout: Sys Admin
Room : Ironwood 3
Extending ServiceNow with Identity Management
Presenter(s): Carl Eberling,
Breakout: New to ServiceNow
Room : Ironwood 8
Anadarko's Journey to the Service Catalog "New World"
Presenter(s): Eric Stewart,
Breakout: New to ServiceNow
Room : Starvine 3,4 and 5
4:00-6:00 WEDNESDAY LABS
Scripting 202: Server Side Scripting for ServiceNow
Presenter(s): Chuck Tomasi, | Chris Maloy, ServiceNow
Lab: Development
Room : Juniper 4
Reporting 301: Advanced Reporting in ServiceNow
Presenter(s): Dave D'Agostino, ServiceNow | Jacob Kimball, ServiceNow
Lab: Sys Admin
Room : Ironwood 5
Integration 203: Providing Basic Web Service Interfaces
Presenter(s): John Andersen, ServiceNow | Jason Petty,
Lab: Sys Admin
Room : Juniper 1
CMS 201: Advanced Content Management System Styling
Presenter(s): Reed Owens, | Jon O`Beirne,
Lab: Sys Admin
Room : Juniper 2 and 3
Security: Access Control Lists - Your Keys to the Kingdom
Presenter(s): Joseph Wheeler, | Erich Dobroth,
Lab: Sys Admin
Room : Ironwood 6 and 7
Mobile 103: Location-based Services - Geo-location Tracking Features
Presenter(s): Greg Willis, ServiceNow | Daniel Barrett,
Lab: Sys Admin
Room : Ironwood 1 and 2
5:10-6:00 WEDNESDAY BREAKOUTS
Wiki Wacky. A Use Case in Service Catalog & Request Fulfillment
Presenter(s): Nicole McFarland, Emory University
Breakout: New to ServiceNow
Room : Ironwood 8
Increasing Customer Satisfaction at Qualcomm with Remote Support
Presenter(s): Richard Martyniuk, | Dustin Carey ,
Breakout: New to ServiceNow
Room : Ironwood 3
Business Problem? ITSM to the Rescue!
Presenter(s): Tim Deniston,
Breakout: Sys Admin
Room : Starvine 12 and 13
The Future of Self-Service: Knowledge Communities
Presenter(s): Lawrence Eng, ServiceNow | Sean McClean, ServiceNow
Breakout: Leadership
Room : Starvine 3,4 and 5
End-to-End Business Automation on the ServiceNow Platform
Presenter(s): Craig Wishart,
Breakout: New to ServiceNow
Room : Starvine 8 and 9
Off-the-Shelf Innovation, Realized: Self-Service at KPN
Presenter(s): Petra Zijlstra,
Breakout: Leadership
Room : Starvine 10 and 11
The Power of Simplicity: The Future of the ServiceNow User Experience
Presenter(s): David Foltz,
Breakout: New to ServiceNow
Room : Starvine 1 and 2
HCL "Gold Blue Print" for ITSM on the ServiceNow Platform
Presenter(s): Prafull Verma, | Robert Huckaby,
Breakout: New to ServiceNow
Room : Starvine 6 and 7
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