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Home | Agenda | Thursday, May 16

Here is your chance to pick up that admin training that you have been meaning to organize – or take the plunge into some of our new technical training being delivered for the first time at this event. Take a look at the courses below, and make sure you pay special attention to the "who should attend" and the prerequisite descriptions to make sure that you get the most out of your experience at Knowledge13.



7AM-2PM THURSDAY

Registration, Information and ServiceNow User Group: JoinNow

 Half Day 7am to 2pm

7:00-8:00 THURSDAY

Breakfast

9:00-9:50 THURSDAY

Keynote: ITopia and CreateNow Hackathon Awards

10:10-11:00 THURSDAY BREAKOUTS

Custom Applications at the University of San Francisco
Presenter(s): Jim Uomini, University of San Francisco
Breakout: New to ServiceNow
Room : Ironwood 8

Implementing ITSM: It Is More Than a Tool!

Presenter(s): John Narlis, | Marc Goodman,
Breakout: New to ServiceNow
Room : Starvine 1 and 2

Data Certification - Sustaining the Accuracy of Foundational Data
Presenter(s): Glenn Goldman,
Breakout: New to ServiceNow
Room : Starvine 6 and 7

FDA Validation Documentation with ServiceNow
Presenter(s): John Chun,
Breakout: New to ServiceNow
Room : Ironwood 3

Driving IT Service Excellence at Swiss Re
Presenter(s): Sasha Dolgy, | Subbarao Chaganty, Infosys Technologies, Ltd.
Breakout: Leadership
Room : Starvine 8 and 9

Panel: ITSM in 2015—and Beyond!
Presenter(s): Michael Dortch, ServiceNow
Breakout: Leadership
Room : Starvine 12 and 13

10:10-12:10 THURSDAY LABS

Integration 204: It's Time for Some REST
Presenter(s): John Andersen, ServiceNow | Christen Mitchell,
Lab: Sys Admin
Room : Ironwood 6 and 7

UI 201: De-mystifying Jelly
Presenter(s): Chuck Tomasi, | Andrew Kincaid, ServiceNow
Lab: Development
Room : Juniper 2 and 3

Scripting 301: Advanced JavaScript for ServiceNow
Presenter(s): Raffaele Manfellotto, | Matt Kilbride,
Lab: Development
Room : Juniper 1

Catalog/Request 301: Advanced Automation of Catalog Item Creation and Management
Presenter(s): Joe Westrich, ServiceNow | Sean McClean, ServiceNow
Lab: Development
Room : Ironwood 4

Asset 102: Implementing Software Asset Management
Presenter(s): Bryan Boyle, ServiceNow | Giora Tamir,
Lab: Sys Admin
Room : Ironwood 5

Orchestration 102: Cloud Provisioning
Presenter(s): Alex Yupanqui, | Ben Yukich,
Lab: Sys Admin
Room : Ironwood 1 and 2

Continual Service Improvement (CSI): Las Vegas
Presenter(s): Chris Walker, | Paul Thomason,
Lab: Sys Admin
Room : Juniper 4

11:20-12:10 THURSDAY BREAKOUTS

Scaling Globally with ServiceNow
Presenter(s): Michael Khashan,
Breakout: New to ServiceNow
Room : Starvine 8 and 9

CHRISTUS Health - Incident Management and the Service Desk
Presenter(s): Vickie Hill, CHRISTUS Health
Breakout: New to ServiceNow
Room : Starvine 12 and 13

Hitachi Service Portfolio Goes Global
Presenter(s): Robert Kendall,
Breakout: New to ServiceNow
Room : Starvine 1 and 2

Integrating Multiple Service Providers with SIAM
Presenter(s): Donovan Stone, | Anwar Aziz,
Breakout: Sys Admin
Room : Starvine 6 and 7

Curtain Call: Building a Tool to Manage Live Productions
Presenter(s): Bradley Ross,
Breakout: Sys Admin
Room : Ironwood 8

Using ServiceNow for HR Case Management
Presenter(s): Roderick De Guzman,
Breakout: New to ServiceNow
Room : Ironwood 3

12:10-12:40 THURSDAY

Lunch Pick Up

12:40-1:30 THURSDAY BREAKOUTS

Using the New Work Management Application
Presenter(s): Francisco Fernandez, ServiceNow | Jan Bles,
Breakout: Sys Admin
Room : Starvine 1 and 2

Leveraging Governance for ITSM Success
Presenter(s): Brian Bleike,
Breakout: New to ServiceNow
Room : Starvine 12 and 13

Extending Service Catalog and CMDB Beyond IT Service
Presenter(s): Vijo Menon, | Ronaldo Montmann,
Breakout: Sys Admin
Room : Starvine 8 and 9

Using UML to Speed Implementation at Celgene
Presenter(s): Eric Charf, | Cliff Stewart,
Breakout: Sys Admin
Room : Starvine 6 and 7

ServiceNow & Automated Code Deployments
Presenter(s): Joe Watts,
Breakout: Sys Admin
Room : Ironwood 3

Full VM Provisioning with ServiceNow Orchestration
Presenter(s): Sergio Bernal,
Breakout: Sys Admin
Room : Ironwood 8

12:40-2:40 THURSDAY LABS

UI 301: Become a UI Guru with Jelly
Presenter(s): Tyler Jones, ServiceNow | Chuck Tomasi,
Lab: Development
Room : Ironwood 5

Discovery 301: Custom Probes and Sensors
Presenter(s): Aleck Lin, ServiceNow | Ben Yukich,
Lab: Development
Room : Juniper 1

Project and Portfolio Management with ServiceNow: A Hands-on Overview
Presenter(s): Debbra McGrath, ServiceNow | Ryan Manning,
Lab: Sys Admin
Room : Juniper 4

Integration 301: Getting Fancy with Custom SOAP Interfaces
Presenter(s): John Andersen, ServiceNow | Christen Mitchell,
Lab: Development
Room : Ironwood 6 and 7

What's New in Calgary (repeat)
Presenter(s): John Roberts, ServiceNow
Lab: Sys Admin
Room : Ironwood 4

Maintain Data Quality with ITGRC and Data Certification
Presenter(s): Guy Yedwab, | Chris Pope,
Lab: Sys Admin
Room : Ironwood 1 and 2

Debugging and Troubleshooting ServiceNow
Presenter(s): Jay Berlin, ServiceNow
Lab: Sys Admin
Room : Juniper 2 and 3

1:50-2:40 THURSDAY BREAKOUTS

Implementing Practical Data Security Methods for Storing and Removing Data from ServiceNow
Presenter(s): Chris Smith, | Tony Manino,
Breakout: Sys Admin
Room : Ironwood 3

How Knowledge Management Helps your Organization
Presenter(s): Dorothy Ortale,
Breakout: New to ServiceNow
Room : Starvine 1 and 2

Extending Self-Service to a Single Pane of Glass
Presenter(s): Lance Nelson, | Dave Czeszewski,
Breakout: New to ServiceNow
Room : Starvine 8 and 9

Real-World Support Operations at Quintiles
Presenter(s): Robert Craft, Quintiles | William Amego,
Breakout: Leadership
Room : Starvine 6 and 7

Best Practices When Deploying a Retail Environment Perspective
Presenter(s): Kristen Byrne, | Shane Carlson,
Breakout: New to ServiceNow
Room : Ironwood 8

Less Task Pain with a Unified Task Pane
Presenter(s): Eric LeMonnier,
Breakout: Sys Admin
Room : Starvine 12 and 13