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The Knowledge13 agenda was built to deliver a dynamic attendee experience and to help you learn, share and connect with a community of your peers. Learning opportunities range from thought-provoking general sessions to hands-on labs and expert one-on-one meetings. All training programs are delivered by the top minds in IT, prescribing proven strategies based on real-world experience.
12PM-6PM SATURDAY
Registration and Information
All Day 12pm to 6pm7AM-6PM SUNDAY
Registration and Information
All Day 7am to 6pm7:00-8:00 SUNDAY
Breakfast
8:00-5:00 SUNDAY
ITIL + ServiceNow - 2 Days
Subject : Process
Audience : Technical
Advanced System Administration - 2 Days
Subject : Implementation
Audience : Technical
Introduction to ServiceNow Orchestration - 2 Days
Subject : Orchestration
Audience : Technical
Introduction to Application Development in ServiceNow - 2 Days
Subject : Discovery
Audience : Technical
Scripting in ServiceNow - Beyond the Fundamentals - 2 Days
Subject : Implementation
Audience : Technical
System Administration - 2 Days
Subject : Implementation
Audience : Technical
Domain Separation - 2 Days
Subject : Implementation
Audience : Technical
ServiceNow Discovery - 2 Days
Subject : Discovery
Audience : Technical
Scripting in ServiceNow - Fundamentals - 2 Days
Subject : Implementation
Audience : Technical
Scripting in ServiceNow - Beyond the Fundamentals - 2 Days
Subject : Implementation
Audience : Technical
7AM-6PM MONDAY
Registration, Information and ServiceNow User Group: JoinNow
All Day 7am to 6pm7:00-8:00 MONDAY
Breakfast
8:00-5:00 MONDAY
Introduction to Application Development in ServiceNow - Day 2 of 2
Subject : Discovery
Audience : Technical
ITIL + ServiceNow - Day 2 of 2
Subject : Process
Audience : Technical
Introduction to ServiceNow Orchestration - Day 2 of 2
Subject : Orchestration
Audience : Technical
Scripting in ServiceNow - Beyond the Fundamentals - Day 2 of 2
Subject : Implementation
Audience : Technical
Advanced System Administration - Day 2 of 2
Subject : Implementation
Audience : Technical
ServiceNow Discovery - Day 2 of 2
Subject : Discovery
Audience : Technical
Scripting in ServiceNow - Fundamentals - Day 2 of 2
Subject : Implementation
Audience : Technical
Domain Separation - Day 2 of 2
Subject : Implementation
Audience : Technical
System Administration - Day 2 of 2
Subject : Implementation
Audience : Technical
4:30-6:00PM MONDAY
NETWORKING NOW EVENT, Pinyon Ballroom, Aria Hotel
6:00-9:00PM MONDAY
WELCOME RECEPTION AND EXPONOW
7AM-6PM TUESDAY
Registration, Information and ServiceNow User Group: JoinNow
All Day 7am to 6pm7:00-8:00 TUESDAY
Breakfast
8:00-9:30 TUESDAY
Opening Keynote: The End of No. The Beginning of Now.
9:50-10:40 TUESDAY BREAKOUTS
The ServiceNow Platform at C.H. Robinson
Presenter(s): Stacey Fournier-Thibodaux,
Breakout: Leadership
Room : Ironwood 8
Introduction to ServiceNow
Presenter(s): Joshua Lin, | Tulio Quinones,
Breakout: New to ServiceNow
Room : Starvine 8 and 9
Where Does It Hurt? Implementing Triage Questions to Speed Up Incident Resolution
Presenter(s): Brian Osborne, | Jon Reynolds,
Breakout: New to ServiceNow
Room : Starvine 6 and 7
Maximizing ROI
Presenter(s): Rocky Kostick,
Breakout: Leadership
Room : Ironwood 3
Effective Metrics and Reporting Design
Presenter(s): Rick Smith,
Breakout: Leadership
Room : Starvine 10 and 11
The Evolution of ServiceNow at Williams-Sonoma
Presenter(s): Kristen Byrne, | Alicia DiPietro,
Breakout: Leadership
Room : Starvine 3,4 and 5
K.I.S.S. Change and Config at the Henry Ford Health System
Presenter(s): Cory Love,
Breakout: New to ServiceNow
Room : Starvine 1 and 2
Using Orchestration to Expedite Employee Onboarding
Presenter(s): Sergio Bernal,
Breakout: New to ServiceNow
Room : Starvine 12 and 13
9:50-11:50 TUESDAY LABS
What's New in Calgary (session repeated on last day)
Presenter(s): John Roberts, ServiceNow
Lab: Sys Admin
Room : Ironwood 4
Service Portfolio: ITIL's Attempt to Get Strategic!
Presenter(s): Peter Doherty, | Dragan Preocanin,
Lab: Sys Admin
Room : Ironwood 6 and 7
Automating Incident Management to Improve Customer Service
Presenter(s): Alex Ramos, ServiceNow | Ben Hollifield,
Lab: Sys Admin
Room : Juniper 4
Workflow 101: The Basics
Presenter(s): Frankie Thompson, ServiceNow | Jimmy Yuan, ServiceNow
Lab: Sys Admin
Room : Juniper 2 and 3
Discovery 101: Overview
Presenter(s): Doug Schulze, ServiceNow | Anders Henriksson,
Lab: Sys Admin
Room : Ironwood 5
Mobile 101: Mobile Access Administration
Presenter(s): Jim Holthaus, | Tommy Lee,
Lab: Sys Admin
Room : Juniper 1
Importing Data into ServiceNow
Presenter(s): Martin Wood, ServiceNow | Matt Gaide,
Lab: Sys Admin
Room : Ironwood 1 and 2
11:00-11:50 TUESDAY BREAKOUTS
Using ServiceNow to Drive Automation
Presenter(s): Erich Selvig, | TK Balaji,
Breakout: New to ServiceNow
Room : Starvine 6 and 7
Integration Governance: Implementing an Integration Framework at NYSE
Presenter(s): Bryan Barnard,
Breakout: Sys Admin
Room : Ironwood 8
The Practical Side of Configuration Management
Presenter(s): Saurabh Dubey,
Breakout: Leadership
Room : Starvine 10 and 11
Deconstructing Portfolio Management
Presenter(s): Wende Wiles, | Ty Roach,
Breakout: Sys Admin
Room : Starvine 8 and 9
ServiceNow and the Large-scale Enterprise
Presenter(s): Kathleen Rowlands,
Breakout: Leadership
Room : Starvine 3,4 and 5
Creating an Order Management System at Sony Pictures Entertainment
Presenter(s): Melanie Hildebrandt,
Breakout: New to ServiceNow
Room : Ironwood 3
Panel: Getting Ready for Implementation
Presenter(s): Dale Brown, ServiceNow
Breakout: New to ServiceNow
Room : Starvine 1 and 2
i.Serve - Service Catalog for more than 620.000 Volkswagen Users
Presenter(s): Mathias Dieter Hehn,
Breakout: New to ServiceNow
Room : Starvine 12 and 13
11:50-1:20 TUESDAY
ExpoNow and NetworkingNow Lunch sponsored by Fruition Partners
1:20-11:59 TUESDAY
CREATENOW HACKATHON, Sponsored by Fruition Partners
Room: Juniper 11:20-2:10 TUESDAY BREAKOUTS
Configuration Management as a Foundation at Agropur
Presenter(s): Michael Glenn,
Breakout: Leadership
Room : Starvine 1 and 2
Using the ServiceNow Mobile Interface to Scan and Validate Assets
Presenter(s): Steven Bell,
Breakout: Sys Admin
Room : Starvine 3,4 and 5
The Heart of the CMDB: Realizing Value Through Relationships
Presenter(s): Mark Kawasaki,
Breakout: New to ServiceNow
Room : Starvine 10 and 11
Transitioning from Change Control to Change Management
Presenter(s): John Powers, | Jason Rosenfeld,
Breakout: Sys Admin
Room : Starvine 12 and 13
Beyond IT Security: Global Security and Crisis Case Management at Coca-Cola
Presenter(s): Chip Bush, | Sean Barrins,
Breakout: Leadership
Room : Starvine 6 and 7
OtterBox "White Glove" Service Through ServiceNow
Presenter(s): Mike Dalke, | Wendy Tyler,
Breakout: New to ServiceNow
Room : Ironwood 8
Driving Positive Customer Experience Through Innovation at Perrigo
Presenter(s): Tim First,
Breakout: New to ServiceNow
Room : Starvine 8 and 9
Easily Automate Routine Tasks with ServiceNow Orchestration
Presenter(s): Alex Yupanqui,
Breakout: New to ServiceNow
Room : Ironwood 3
1:20-3:20 TUESDAY LABS
Upgrading Your ServiceNow Instance
Presenter(s): Joseph Wheeler, | Jared Laethem, ServiceNow
Lab: Sys Admin
Room : Ironwood 1 and 2
Problem Management: Automate and Conquer Problem Detection
Presenter(s): Mark Kerley, | Roy Scheer,
Lab: Sys Admin
Room : Ironwood 5
Introduction to Field Normalization
Presenter(s): Eugene Lockett, | Aleck Lin, ServiceNow
Lab: Sys Admin
Room : Ironwood 6 and 7
Asset 101: Implementing IT Asset Management
Presenter(s): Bryan Boyle, ServiceNow | Giora Tamir,
Lab: Sys Admin
Room : Juniper 2 and 3
Catalog/Request 101: Getting Started with Service Catalog and Request Fulfillment
Presenter(s): Emily McMullin, ServiceNow | Molly Feterl,
Lab: Sys Admin
Room : Ironwood 4
Reporting 101: Basic Reporting in ServiceNow with a Side of Metrics
Presenter(s): Jacob Kimball, ServiceNow | Dave D'Agostino, ServiceNow
Lab: Sys Admin
Room : Juniper 4
2:30-3:20 TUESDAY BREAKOUTS
Maximizing Business Intelligence from Services Operations at Lockheed Martin
Presenter(s): Shue-Jane Thompson,
Breakout: Leadership
Room : Starvine 10 and 11
Herding the In-House Cats into the CMDB
Presenter(s): Candi Morris, | Dave Arndt,
Breakout: Sys Admin
Room : Starvine 12 and 13
Driving Transformation Through Tool Implementation
Presenter(s): Eileen Swift, | Akshay Anand,
Breakout: New to ServiceNow
Room : Ironwood 8
Embrace Mobile NOW
Presenter(s): Thomas Tabor,
Breakout: Leadership
Room : Starvine 3,4 and 5
Migrating from HP Service Manager using StartNow Methodology
Presenter(s): Neal Laufenberg,
Breakout: New to ServiceNow
Room : Starvine 6 and 7
Manage IMAC (Install, Move and Change) Through an iPhone Integration
Presenter(s): Balz Hedinger ,
Breakout: Sys Admin
Room : Ironwood 3
Exploiting ServiceNow for Process Improvement and Automation
Presenter(s): Anoop Malkani,
Breakout: Sys Admin
Room : Starvine 8 and 9
ServiceNow - A Powerful "Service Provider" Management Platform
Presenter(s): Gerald Filler, | Molly Bott,
Breakout: Leadership
Room : Starvine 1 and 2
3:40-4:30 TUESDAY BREAKOUTS
Teaching OU New Tricks: Establishing Centralized Shared-Services
Presenter(s): Christopher Jones, | Jason Wojahn,
Breakout: Sys Admin
Room : Starvine 6 and 7
Using ServiceNow to Enable ISO20000 Certification
Presenter(s): Michael Baker,
Breakout: Sys Admin
Room : Ironwood 8
Globalization of IT Service Delivery at Orica
Presenter(s): Hubert van Dalen,
Breakout: New to ServiceNow
Room : Starvine 12 and 13
An Alternate Approach to Data Integration
Presenter(s): Boris Moers, | Sasha Dolgy,
Breakout: Sys Admin
Room : Starvine 1 and 2
On Politics and Tools - Maximizing Your ServiceNow Value by Minimizing Political Risks
Presenter(s): Robert Fedoruk,
Breakout: New to ServiceNow
Room : Starvine 10 and 11
Maximizing IT Support Margins: Informed Sourcing at REI
Presenter(s): Samantha Reed,
Breakout: Leadership
Room : Starvine 8 and 9
Setting the Foundation of Automation by Leveraging the ServiceNow Application Portfolio
Presenter(s): Aaron Zuber,
Breakout: New to ServiceNow
Room : Starvine 3,4 and 5
Evolution of Change Management within a Global Organization
Presenter(s): Andrew Wheeler,
Breakout: Sys Admin
Room : Ironwood 3
3:40-5:40 TUESDAY LABS
Discovery 201: Advanced
Presenter(s): Aleck Lin, ServiceNow | Eugene Lockett,
Lab: Sys Admin
Room : Ironwood 5
Knowledge Base Administration
Presenter(s): David Coffey, | Scott Culpepper,
Lab: Sys Admin
Room : Juniper 4
Reporting 102: Building Killer CIO Dashboards!
Presenter(s): Barry Brooks, ServiceNow | Bradly Anderson,
Lab: Sys Admin
Room : Ironwood 4
Update Sets - A Better Way of Moving Code
Presenter(s): Simon Morris, ServiceNow | Gordon Banks,
Lab: Sys Admin
Room : Ironwood 6 and 7
Social IT Administration
Presenter(s): Alex Ramos, ServiceNow | Ben Hollifield,
Lab: Sys Admin
Room : Ironwood 1 and 2
Workflow 102: Building a Practical Application with Workflow
Presenter(s): Frankie Thompson, ServiceNow | Jimmy Yuan, ServiceNow
Lab: Sys Admin
Room : Juniper 2 and 3
4:50-5:40 TUESDAY BREAKOUTS
Extending the Value of IT Governance, Risk, and Compliance
Presenter(s): Jeff Allen,
Breakout: Sys Admin
Room : Starvine 1 and 2
Using ServiceNow Throughout an Organization: CoBank's Leasing Division
Presenter(s): Sheila Thielman,
Breakout: Sys Admin
Room : Ironwood 8
Change Management and Governance at PPL Corporation
Presenter(s): Kathleen Hefflefinger, | Gerry Geddes, Fruition Partners
Breakout: Leadership
Room : Starvine 12 and 13
Service Portal and User Experience - Together at Last
Presenter(s): Emily Sarkis, | Michael Godec,
Breakout: New to ServiceNow
Room : Starvine 3,4 and 5
The ServiceNow Pharma Community Cloud Initiative
Presenter(s): ,
Breakout:
Room : Bluethorn 7,8,9
CMDB+Shinken: Open-Source Monitoring
Presenter(s): Ben Adams,
Breakout: Sys Admin
Room : Starvine 6 and 7
Mobile Workplace Management
Presenter(s): Tony Moldovan,
Breakout: Sys Admin
Room : Starvine 8 and 9
Accelerating Software Asset Management
Presenter(s): Terry Boney, | Jeremy Duncan,
Breakout: Sys Admin
Room : Ironwood 3
Two Years After the Big Bang; Our Service Management Universe Is Still Expanding
Presenter(s): Reinoud Martens,
Breakout: New to ServiceNow
Room : Starvine 10 and 11
5:30-7:30 TUESDAY
EXPONOW AND HAPPY HOUR
7:30-9:00 TUESDAY
SNUG AFTER HOURS, Bluethorn 1-9
7AM-6PM WEDNESDAY
Registration, Information and ServiceNow User Group: JoinNow
All Day 7am to 6pm7:00-8:00 WEDNESDAY
Breakfast
8:00-9:50 WEDNESDAY
KEYNOTE: THE FUTURE OF NOW
10:10-11:00 WEDNESDAY BREAKOUTS
Automation, Integrations, and Self-Service: Technology Foundations for Business Benefits at VeriSign
Presenter(s): Geoffrey Cox, | Matthew Trimboli,
Breakout: New to ServiceNow
Room : Starvine 3,4 and 5
Streamlining the Knowledge Management Lifecycle
Presenter(s): Hunter Wolf, CH Robinson Worldwide, Inc
Breakout: Sys Admin
Room : Ironwood 8
ITSM Governance: Moving Ahead and Staying on Course
Presenter(s): Ricardo Chavira,
Breakout: Leadership
Room : Starvine 6 and 7
Automating Gift Card Creation with ServiceNow
Presenter(s): Aaron Nielsen, | Bryan Eutsler,
Breakout: New to ServiceNow
Room : Ironwood 3
Juniper's Journey with ServiceNow
Presenter(s): Matthew Passell,
Breakout: New to ServiceNow
Room : Starvine 1 and 2
Why We Need DevOps Now: A 14-Year Study Of High-Performing IT Organizations
Presenter(s): Gene Kim,
Breakout: Leadership
Room : Starvine 10 and 11
Establishing a Successful CMDB
Presenter(s): Harvey Giddens, | Chris Pope,
Breakout: New to ServiceNow
Room : Starvine 12 and 13
All Roads Lead to Asset Management at Kimberly-Clark
Presenter(s): Barb Kopitzke, | James Turner,
Breakout: New to ServiceNow
Room : Starvine 8 and 9
10:10-12:10 WEDNESDAY LABS
Change 101: Overview
Presenter(s): David Coffey, | Spencer Beemiller,
Lab: Sys Admin
Room : Ironwood 5
Catalog/Request 201: Take Your Service Catalog to the Next Level
Presenter(s): Michael Brown, | Mike Zachary,
Lab: Sys Admin
Room : Ironwood 4
UI 101: Working with Timelines and Maps
Presenter(s): Neil Morris, ServiceNow | Stephen Taylor-Ware,
Lab: Sys Admin
Room : Ironwood 1 and 2
Mobile 102: Getting the Most Out of the New Tablet Interface
Presenter(s): Tyler Jones, ServiceNow | Matthew Davidchuck,
Lab: Sys Admin
Room : Juniper 4
Orchestration 101: Overview
Presenter(s): Jimmy Yuan, ServiceNow | Ben Yukich,
Lab: Sys Admin
Room : Juniper 1
Integration 101: SAML 2.0 and You
Presenter(s): Jason Petty, | Christen Mitchell,
Lab: Sys Admin
Room : Ironwood 6 and 7
Application Creator: From Design to Development
Presenter(s): Joel Blagg, ServiceNow | Ben Sweetser,
Lab: Development
Room : Juniper 2 and 3
11:20-12:10 WEDNESDAY BREAKOUTS
ITIL KPIs and Analytics
Presenter(s): Jill Patton, | Shawn Sears,
Breakout: New to ServiceNow
Room : Starvine 12 and 13
Panel: Culture Eats Process for Lunch … Social Knowledge, Collaboration & Gamification
Presenter(s): Eveline Oehrlich,
Breakout: New to ServiceNow
Room : Starvine 3,4 and 5
Planning for and Delivering Success with Custom Applications at MetroPCS
Presenter(s): Nicole Tate, | Jerrod Bennett,
Breakout: Leadership
Room : Starvine 1 and 2
Creating Value at Deutsche Bank: Transforming Problem Mgmt. with Kepner-Tregoe (KT) Clear Thinking
Presenter(s): Tom Shartrand,
Breakout: New to ServiceNow
Room : Ironwood 8
Improving IT and Business Services at New York University
Presenter(s): Vincent Hou, | Joel Ramseyer,
Breakout: Leadership
Room : Starvine 6 and 7
Software Asset Management
Presenter(s): Troy McLaughlin,
Breakout: Leadership
Room : Starvine 10 and 11
Transforming IT for Continuous Service Improvement at Intel
Presenter(s): Ravi Nannapaneni,
Breakout: Leadership
Room : Starvine 8 and 9
Project Mgmt. and ITIL: Breaking Down the Technical and Business Process Barriers
Presenter(s): Jeannine McConnell, Kronos, Inc. | Debbra McGrath, ServiceNow
Breakout: New to ServiceNow
Room : Ironwood 3
11:50-1:20 WEDNESDAY
ExpoNow and NetworkingNow Lunch sponsored by Cloud Sherpas
1:40-2:30 WEDNESDAY BREAKOUTS
Panel: Improving Data Quality in Asset Management and Configuration
Presenter(s): Mahesh Kumar,
Breakout: New to ServiceNow
Room : Ironwood 3
Information Security Discipline Integration
Presenter(s): Derek Brost,
Breakout: New to ServiceNow
Room : Starvine 1 and 2
Demand Management with ServiceNow
Presenter(s): Raphael Ferguson, | Rupert Willard,
Breakout: New to ServiceNow
Room : Starvine 3,4 and 5
The Power of ServiceNow at Sea – Patient Care at Work with USNS Mercy
Presenter(s): Neill Thornton,
Breakout: New to ServiceNow
Room : Starvine 10 and 11
Panel: Enterprise Cloud
Presenter(s): Craig McDonogh, ServiceNow | Arne Josefsberg,
Breakout: New to ServiceNow
Room : Starvine 12 and 13
Sharing a ServiceNow Instance at UCLA
Presenter(s): Nisi Vidato, | Marcus Fly,
Breakout: New to ServiceNow
Room : Ironwood 8
Implementing ServiceNow in a Regulated Environment
Presenter(s): Linda Ehrlich,
Breakout: New to ServiceNow
Room : Starvine 6 and 7
A Business Service View of Configuration Management
Presenter(s): Bradley Paubel,
Breakout: Sys Admin
Room : Starvine 8 and 9
1:40-3:40 WEDNESDAY LABS
SDLC: An Agile Approach with Scrum
Presenter(s): Ross Weir, ServiceNow | Simon Morris, ServiceNow
Lab: Sys Admin
Room : Ironwood 6 and 7
Change 201: Advanced Techniques
Presenter(s): Shane Yost, | Jeff Culpepper,
Lab: Sys Admin
Room : Ironwood 1 and 2
Reporting 201: Identifying and Building Unique KPIs Using the Metric Plugin
Presenter(s): Barry Brooks, ServiceNow | Jim Holthaus,
Lab: Sys Admin
Room : Juniper 2 and 3
Integration 202: Consuming SOAP and Liking it
Presenter(s): John Andersen, ServiceNow | Chris Maloy, ServiceNow
Lab: Sys Admin
Room : Juniper 4
CMS 101: Introduction to the Content Management System
Presenter(s): Jon O`Beirne, | Reed Owens,
Lab: Sys Admin
Room : Juniper 1
Scripting 201: Client Scripting for ServiceNow
Presenter(s): Martin Wood, ServiceNow | Matt Gaide,
Lab: Development
Room : Ironwood 5
2:50-3:40 WEDNESDAY BREAKOUTS
Turning the Corner with Software Asset Management
Presenter(s): Christine Chang,
Breakout: New to ServiceNow
Room : Starvine 6 and 7
Remote Support for ServiceNow
Presenter(s): Chris Schuster, | Robert Love,
Breakout: New to ServiceNow
Room : Starvine 8 and 9
Behind the Scenes with Project Management
Presenter(s): Damon Bell, | Debbra McGrath, ServiceNow
Breakout: New to ServiceNow
Room : Starvine 3,4 and 5
Go Beyond ITSM – Unleash the power of the Platform
Presenter(s): Srirama Damaraju,
Breakout: Leadership
Room : Starvine 12 and 13
ITSM in the Service of Humanity: Creating, Delivering, Socializing, and Sustaining Value
Presenter(s): Mark Kawasaki, | Farah Remtulla,
Breakout: New to ServiceNow
Room : Ironwood 8
Implementing ServiceNow in Just 8 Days
Presenter(s): Matt Campbell,
Breakout: New to ServiceNow
Room : Ironwood 3
How the 'Global Service Catalog' Has Enhanced User Experience
Presenter(s): Bretlan Fletcher,
Breakout: Sys Admin
Room : Starvine 10 and 11
Shared Services for Optimum Managed Care at CareWorks
Presenter(s): Bart Murphy,
Breakout: Leadership
Room : Starvine 1 and 2
4:00-4:50 WEDNESDAY BREAKOUTS
Deploying Service Management Globally and with Partners
Presenter(s): Valerie Arraj, | Joel Ramseyer,
Breakout: New to ServiceNow
Room : Starvine 1 and 2
Cloning Your ServiceNow Application Instance
Presenter(s): Jake Varghese, | Paul Wang,
Breakout: Sys Admin
Room : Starvine 6 and 7
Streamlining Support: A Tale of Multiple Inboxes
Presenter(s): Jillian Smith,
Breakout: New to ServiceNow
Room : Starvine 8 and 9
Two Years of ITAM at LMU
Presenter(s): Adam Mason, | Alex Alarcon,
Breakout: Sys Admin
Room : Starvine 12 and 13
The Building Blocks to a Robust Knowledge Base
Presenter(s): Julia Lloyd,
Breakout: New to ServiceNow
Room : Starvine 10 and 11
Advanced Change Assessment
Presenter(s): Isabelle Fromont, | Jean-Christophe Borel,
Breakout: Sys Admin
Room : Ironwood 3
Extending ServiceNow with Identity Management
Presenter(s): Carl Eberling,
Breakout: New to ServiceNow
Room : Ironwood 8
Anadarko's Journey to the Service Catalog "New World"
Presenter(s): Eric Stewart,
Breakout: New to ServiceNow
Room : Starvine 3,4 and 5
4:00-6:00 WEDNESDAY LABS
Scripting 202: Server Side Scripting for ServiceNow
Presenter(s): Chuck Tomasi, | Chris Maloy, ServiceNow
Lab: Development
Room : Juniper 4
Reporting 301: Advanced Reporting in ServiceNow
Presenter(s): Dave D'Agostino, ServiceNow | Jacob Kimball, ServiceNow
Lab: Sys Admin
Room : Ironwood 5
Integration 203: Providing Basic Web Service Interfaces
Presenter(s): John Andersen, ServiceNow | Jason Petty,
Lab: Sys Admin
Room : Juniper 1
CMS 201: Advanced Content Management System Styling
Presenter(s): Reed Owens, | Jon O`Beirne,
Lab: Sys Admin
Room : Juniper 2 and 3
Security: Access Control Lists - Your Keys to the Kingdom
Presenter(s): Joseph Wheeler, | Erich Dobroth,
Lab: Sys Admin
Room : Ironwood 6 and 7
Mobile 103: Location-based Services - Geo-location Tracking Features
Presenter(s): Greg Willis, ServiceNow | Daniel Barrett,
Lab: Sys Admin
Room : Ironwood 1 and 2
5:10-6:00 WEDNESDAY BREAKOUTS
Wiki Wacky. A Use Case in Service Catalog & Request Fulfillment
Presenter(s): Nicole McFarland, Emory University
Breakout: New to ServiceNow
Room : Ironwood 8
Increasing Customer Satisfaction at Qualcomm with Remote Support
Presenter(s): Richard Martyniuk, | Dustin Carey ,
Breakout: New to ServiceNow
Room : Ironwood 3
Business Problem? ITSM to the Rescue!
Presenter(s): Tim Deniston,
Breakout: Sys Admin
Room : Starvine 12 and 13
The Future of Self-Service: Knowledge Communities
Presenter(s): Lawrence Eng, ServiceNow | Sean McClean, ServiceNow
Breakout: Leadership
Room : Starvine 3,4 and 5
End-to-End Business Automation on the ServiceNow Platform
Presenter(s): Craig Wishart,
Breakout: New to ServiceNow
Room : Starvine 8 and 9
Off-the-Shelf Innovation, Realized: Self-Service at KPN
Presenter(s): Petra Zijlstra,
Breakout: Leadership
Room : Starvine 10 and 11
The Power of Simplicity: The Future of the ServiceNow User Experience
Presenter(s): David Foltz,
Breakout: New to ServiceNow
Room : Starvine 1 and 2
HCL "Gold Blue Print" for ITSM on the ServiceNow Platform
Presenter(s): Prafull Verma, | Robert Huckaby,
Breakout: New to ServiceNow
Room : Starvine 6 and 7
5:00-8:00 WEDNESDAY
EXPONOW AND HAPPY HOUR
8:30-11:59 WEDNESDAY
Rain Nightclub @ The Palms Hotel, Party Sponsored by KPMG
7AM-2PM THURSDAY
Registration and Information
Half Day 7am to 2pm7:00-8:00 THURSDAY
Breakfast
9:00-9:50 THURSDAY
Keynote: ITopia and CreateNow Hackathon Awards
10:10-11:00 THURSDAY BREAKOUTS
Custom Applications at the University of San Francisco
Presenter(s): Jim Uomini, University of San Francisco
Breakout: New to ServiceNow
Room : Ironwood 8
Implementing ITSM: It Is More Than a Tool!
Presenter(s): John Narlis, | Marc Goodman,
Breakout: New to ServiceNow
Room : Starvine 1 and 2
Data Certification - Sustaining the Accuracy of Foundational Data
Presenter(s): Glenn Goldman,
Breakout: New to ServiceNow
Room : Starvine 6 and 7
FDA Validation Documentation with ServiceNow
Presenter(s): John Chun,
Breakout: New to ServiceNow
Room : Ironwood 3
Driving IT Service Excellence at Swiss Re
Presenter(s): Sasha Dolgy, | Subbarao Chaganty, Infosys Technologies, Ltd.
Breakout: Leadership
Room : Starvine 8 and 9
Panel: ITSM in 2015—and Beyond!
Presenter(s): Michael Dortch, ServiceNow
Breakout: Leadership
Room : Starvine 12 and 13
10:10-12:10 THURSDAY LABS
Integration 204: It's Time for Some REST
Presenter(s): John Andersen, ServiceNow | Christen Mitchell,
Lab: Sys Admin
Room : Ironwood 6 and 7
UI 201: De-mystifying Jelly
Presenter(s): Chuck Tomasi, | Andrew Kincaid, ServiceNow
Lab: Development
Room : Juniper 2 and 3
Scripting 301: Advanced JavaScript for ServiceNow
Presenter(s): Raffaele Manfellotto, | Matt Kilbride,
Lab: Development
Room : Juniper 1
Catalog/Request 301: Advanced Automation of Catalog Item Creation and Management
Presenter(s): Joe Westrich, ServiceNow | Sean McClean, ServiceNow
Lab: Development
Room : Ironwood 4
Asset 102: Implementing Software Asset Management
Presenter(s): Bryan Boyle, ServiceNow | Giora Tamir,
Lab: Sys Admin
Room : Ironwood 5
Orchestration 102: Cloud Provisioning
Presenter(s): Alex Yupanqui, | Ben Yukich,
Lab: Sys Admin
Room : Ironwood 1 and 2
Continual Service Improvement (CSI): Las Vegas
Presenter(s): Chris Walker, | Paul Thomason,
Lab: Sys Admin
Room : Juniper 4
11:20-12:10 THURSDAY BREAKOUTS
Scaling Globally with ServiceNow
Presenter(s): Michael Khashan,
Breakout: New to ServiceNow
Room : Starvine 8 and 9
CHRISTUS Health - Incident Management and the Service Desk
Presenter(s): Vickie Hill, CHRISTUS Health
Breakout: New to ServiceNow
Room : Starvine 12 and 13
Hitachi Service Portfolio Goes Global
Presenter(s): Robert Kendall,
Breakout: New to ServiceNow
Room : Starvine 1 and 2
Integrating Multiple Service Providers with SIAM
Presenter(s): Donovan Stone, | Anwar Aziz,
Breakout: Sys Admin
Room : Starvine 6 and 7
Curtain Call: Building a Tool to Manage Live Productions
Presenter(s): Bradley Ross,
Breakout: Sys Admin
Room : Ironwood 8
Using ServiceNow for HR Case Management
Presenter(s): Roderick De Guzman,
Breakout: New to ServiceNow
Room : Ironwood 3
12:10-12:40 THURSDAY
Lunch Pick Up
12:40-1:30 THURSDAY BREAKOUTS
Using the New Work Management Application
Presenter(s): Francisco Fernandez, ServiceNow | Jan Bles,
Breakout: Sys Admin
Room : Starvine 1 and 2
Leveraging Governance for ITSM Success
Presenter(s): Brian Bleike,
Breakout: New to ServiceNow
Room : Starvine 12 and 13
Extending Service Catalog and CMDB Beyond IT Service
Presenter(s): Vijo Menon, | Ronaldo Montmann,
Breakout: Sys Admin
Room : Starvine 8 and 9
Using UML to Speed Implementation at Celgene
Presenter(s): Eric Charf, | Cliff Stewart,
Breakout: Sys Admin
Room : Starvine 6 and 7
ServiceNow & Automated Code Deployments
Presenter(s): Joe Watts,
Breakout: Sys Admin
Room : Ironwood 3
Full VM Provisioning with ServiceNow Orchestration
Presenter(s): Sergio Bernal,
Breakout: Sys Admin
Room : Ironwood 8
12:40-2:40 THURSDAY LABS
UI 301: Become a UI Guru with Jelly
Presenter(s): Tyler Jones, ServiceNow | Chuck Tomasi,
Lab: Development
Room : Ironwood 5
Discovery 301: Custom Probes and Sensors
Presenter(s): Aleck Lin, ServiceNow | Ben Yukich,
Lab: Development
Room : Juniper 1
Project and Portfolio Management with ServiceNow: A Hands-on Overview
Presenter(s): Debbra McGrath, ServiceNow | Ryan Manning,
Lab: Sys Admin
Room : Juniper 4
Integration 301: Getting Fancy with Custom SOAP Interfaces
Presenter(s): John Andersen, ServiceNow | Christen Mitchell,
Lab: Development
Room : Ironwood 6 and 7
What's New in Calgary (repeat)
Presenter(s): John Roberts, ServiceNow
Lab: Sys Admin
Room : Ironwood 4
Maintain Data Quality with ITGRC and Data Certification
Presenter(s): Guy Yedwab, | Chris Pope,
Lab: Sys Admin
Room : Ironwood 1 and 2
Debugging and Troubleshooting ServiceNow
Presenter(s): Jay Berlin, ServiceNow
Lab: Sys Admin
Room : Juniper 2 and 3
1:50-2:40 THURSDAY BREAKOUTS
Implementing Practical Data Security Methods for Storing and Removing Data from ServiceNow
Presenter(s): Chris Smith, | Tony Manino,
Breakout: Sys Admin
Room : Ironwood 3
How Knowledge Management Helps your Organization
Presenter(s): Dorothy Ortale,
Breakout: New to ServiceNow
Room : Starvine 1 and 2
Extending Self-Service to a Single Pane of Glass
Presenter(s): Lance Nelson, | Dave Czeszewski,
Breakout: New to ServiceNow
Room : Starvine 8 and 9
Real-World Support Operations at Quintiles
Presenter(s): Robert Craft, Quintiles | William Amego,
Breakout: Leadership
Room : Starvine 6 and 7
Best Practices When Deploying a Retail Environment Perspective
Presenter(s): Kristen Byrne, | Shane Carlson,
Breakout: New to ServiceNow
Room : Ironwood 8
Less Task Pain with a Unified Task Pane
Presenter(s): Eric LeMonnier,
Breakout: Sys Admin
Room : Starvine 12 and 13
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