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Register NowHere is your chance to pick up that admin training that you have been meaning to organize – or take the plunge into some of our new technical training being delivered for the first time at this event. Take a look at the courses below, and make sure you pay special attention to the "who should attend" and the prerequisite descriptions to make sure that you get the most out of your experience at Knowledge13.
7AM-6PM TUESDAY
Registration, Information and ServiceNow User Group: JoinNow
All Day 7am to 6pm7:00-8:00 TUESDAY
Breakfast
8:00-9:30 TUESDAY
Opening Keynote: The End of No. The Beginning of Now.
9:50-10:40 TUESDAY BREAKOUTS
The ServiceNow Platform at C.H. Robinson
Presenter(s): Stacey Fournier-Thibodaux,
Breakout: Leadership
Room : Ironwood 8
Introduction to ServiceNow
Presenter(s): Joshua Lin, | Tulio Quinones,
Breakout: New to ServiceNow
Room : Starvine 8 and 9
Where Does It Hurt? Implementing Triage Questions to Speed Up Incident Resolution
Presenter(s): Brian Osborne, | Jon Reynolds,
Breakout: New to ServiceNow
Room : Starvine 6 and 7
Maximizing ROI
Presenter(s): Rocky Kostick,
Breakout: Leadership
Room : Ironwood 3
Effective Metrics and Reporting Design
Presenter(s): Rick Smith,
Breakout: Leadership
Room : Starvine 10 and 11
The Evolution of ServiceNow at Williams-Sonoma
Presenter(s): Kristen Byrne, | Alicia DiPietro,
Breakout: Leadership
Room : Starvine 3,4 and 5
K.I.S.S. Change and Config at the Henry Ford Health System
Presenter(s): Cory Love,
Breakout: New to ServiceNow
Room : Starvine 1 and 2
Using Orchestration to Expedite Employee Onboarding
Presenter(s): Sergio Bernal,
Breakout: New to ServiceNow
Room : Starvine 12 and 13
9:50-11:50 TUESDAY LABS
What's New in Calgary (session repeated on last day)
Presenter(s): John Roberts, ServiceNow
Lab: Sys Admin
Room : Ironwood 4
Service Portfolio: ITIL's Attempt to Get Strategic!
Presenter(s): Peter Doherty, | Dragan Preocanin,
Lab: Sys Admin
Room : Ironwood 6 and 7
Automating Incident Management to Improve Customer Service
Presenter(s): Alex Ramos, ServiceNow | Ben Hollifield,
Lab: Sys Admin
Room : Juniper 4
Workflow 101: The Basics
Presenter(s): Frankie Thompson, ServiceNow | Jimmy Yuan, ServiceNow
Lab: Sys Admin
Room : Juniper 2 and 3
Discovery 101: Overview
Presenter(s): Doug Schulze, ServiceNow | Anders Henriksson,
Lab: Sys Admin
Room : Ironwood 5
Mobile 101: Mobile Access Administration
Presenter(s): Jim Holthaus, | Tommy Lee,
Lab: Sys Admin
Room : Juniper 1
Importing Data into ServiceNow
Presenter(s): Martin Wood, ServiceNow | Matt Gaide,
Lab: Sys Admin
Room : Ironwood 1 and 2
11:00-11:50 TUESDAY BREAKOUTS
Using ServiceNow to Drive Automation
Presenter(s): Erich Selvig, | TK Balaji,
Breakout: New to ServiceNow
Room : Starvine 6 and 7
Integration Governance: Implementing an Integration Framework at NYSE
Presenter(s): Bryan Barnard,
Breakout: Sys Admin
Room : Ironwood 8
The Practical Side of Configuration Management
Presenter(s): Saurabh Dubey,
Breakout: Leadership
Room : Starvine 10 and 11
Deconstructing Portfolio Management
Presenter(s): Wende Wiles, | Ty Roach,
Breakout: Sys Admin
Room : Starvine 8 and 9
ServiceNow and the Large-scale Enterprise
Presenter(s): Kathleen Rowlands,
Breakout: Leadership
Room : Starvine 3,4 and 5
Creating an Order Management System at Sony Pictures Entertainment
Presenter(s): Melanie Hildebrandt,
Breakout: New to ServiceNow
Room : Ironwood 3
Panel: Getting Ready for Implementation
Presenter(s): Dale Brown, ServiceNow
Breakout: New to ServiceNow
Room : Starvine 1 and 2
i.Serve - Service Catalog for more than 620.000 Volkswagen Users
Presenter(s): Mathias Dieter Hehn,
Breakout: New to ServiceNow
Room : Starvine 12 and 13
11:50-1:20 TUESDAY
ExpoNow and NetworkingNow Lunch sponsored by Fruition Partners
1:20-11:59 TUESDAY
CREATENOW HACKATHON, Sponsored by Fruition Partners
Room: Juniper 11:20-2:10 TUESDAY BREAKOUTS
Configuration Management as a Foundation at Agropur
Presenter(s): Michael Glenn,
Breakout: Leadership
Room : Starvine 1 and 2
Using the ServiceNow Mobile Interface to Scan and Validate Assets
Presenter(s): Steven Bell,
Breakout: Sys Admin
Room : Starvine 3,4 and 5
The Heart of the CMDB: Realizing Value Through Relationships
Presenter(s): Mark Kawasaki,
Breakout: New to ServiceNow
Room : Starvine 10 and 11
Transitioning from Change Control to Change Management
Presenter(s): John Powers, | Jason Rosenfeld,
Breakout: Sys Admin
Room : Starvine 12 and 13
Beyond IT Security: Global Security and Crisis Case Management at Coca-Cola
Presenter(s): Chip Bush, | Sean Barrins,
Breakout: Leadership
Room : Starvine 6 and 7
OtterBox "White Glove" Service Through ServiceNow
Presenter(s): Mike Dalke, | Wendy Tyler,
Breakout: New to ServiceNow
Room : Ironwood 8
Driving Positive Customer Experience Through Innovation at Perrigo
Presenter(s): Tim First,
Breakout: New to ServiceNow
Room : Starvine 8 and 9
Easily Automate Routine Tasks with ServiceNow Orchestration
Presenter(s): Alex Yupanqui,
Breakout: New to ServiceNow
Room : Ironwood 3
1:20-3:20 TUESDAY LABS
Upgrading Your ServiceNow Instance
Presenter(s): Joseph Wheeler, | Jared Laethem, ServiceNow
Lab: Sys Admin
Room : Ironwood 1 and 2
Problem Management: Automate and Conquer Problem Detection
Presenter(s): Mark Kerley, | Roy Scheer,
Lab: Sys Admin
Room : Ironwood 5
Introduction to Field Normalization
Presenter(s): Eugene Lockett, | Aleck Lin, ServiceNow
Lab: Sys Admin
Room : Ironwood 6 and 7
Asset 101: Implementing IT Asset Management
Presenter(s): Bryan Boyle, ServiceNow | Giora Tamir,
Lab: Sys Admin
Room : Juniper 2 and 3
Catalog/Request 101: Getting Started with Service Catalog and Request Fulfillment
Presenter(s): Emily McMullin, ServiceNow | Molly Feterl,
Lab: Sys Admin
Room : Ironwood 4
Reporting 101: Basic Reporting in ServiceNow with a Side of Metrics
Presenter(s): Jacob Kimball, ServiceNow | Dave D'Agostino, ServiceNow
Lab: Sys Admin
Room : Juniper 4
2:30-3:20 TUESDAY BREAKOUTS
Maximizing Business Intelligence from Services Operations at Lockheed Martin
Presenter(s): Shue-Jane Thompson,
Breakout: Leadership
Room : Starvine 10 and 11
Herding the In-House Cats into the CMDB
Presenter(s): Candi Morris, | Dave Arndt,
Breakout: Sys Admin
Room : Starvine 12 and 13
Driving Transformation Through Tool Implementation
Presenter(s): Eileen Swift, | Akshay Anand,
Breakout: New to ServiceNow
Room : Ironwood 8
Embrace Mobile NOW
Presenter(s): Thomas Tabor,
Breakout: Leadership
Room : Starvine 3,4 and 5
Migrating from HP Service Manager using StartNow Methodology
Presenter(s): Neal Laufenberg,
Breakout: New to ServiceNow
Room : Starvine 6 and 7
Manage IMAC (Install, Move and Change) Through an iPhone Integration
Presenter(s): Balz Hedinger ,
Breakout: Sys Admin
Room : Ironwood 3
Exploiting ServiceNow for Process Improvement and Automation
Presenter(s): Anoop Malkani,
Breakout: Sys Admin
Room : Starvine 8 and 9
ServiceNow - A Powerful "Service Provider" Management Platform
Presenter(s): Gerald Filler, | Molly Bott,
Breakout: Leadership
Room : Starvine 1 and 2
3:40-4:30 TUESDAY BREAKOUTS
Teaching OU New Tricks: Establishing Centralized Shared-Services
Presenter(s): Christopher Jones, | Jason Wojahn,
Breakout: Sys Admin
Room : Starvine 6 and 7
Using ServiceNow to Enable ISO20000 Certification
Presenter(s): Michael Baker,
Breakout: Sys Admin
Room : Ironwood 8
Globalization of IT Service Delivery at Orica
Presenter(s): Hubert van Dalen,
Breakout: New to ServiceNow
Room : Starvine 12 and 13
An Alternate Approach to Data Integration
Presenter(s): Boris Moers, | Sasha Dolgy,
Breakout: Sys Admin
Room : Starvine 1 and 2
On Politics and Tools - Maximizing Your ServiceNow Value by Minimizing Political Risks
Presenter(s): Robert Fedoruk,
Breakout: New to ServiceNow
Room : Starvine 10 and 11
Maximizing IT Support Margins: Informed Sourcing at REI
Presenter(s): Samantha Reed,
Breakout: Leadership
Room : Starvine 8 and 9
Setting the Foundation of Automation by Leveraging the ServiceNow Application Portfolio
Presenter(s): Aaron Zuber,
Breakout: New to ServiceNow
Room : Starvine 3,4 and 5
Evolution of Change Management within a Global Organization
Presenter(s): Andrew Wheeler,
Breakout: Sys Admin
Room : Ironwood 3
3:40-5:40 TUESDAY LABS
Discovery 201: Advanced
Presenter(s): Aleck Lin, ServiceNow | Eugene Lockett,
Lab: Sys Admin
Room : Ironwood 5
Knowledge Base Administration
Presenter(s): David Coffey, | Scott Culpepper,
Lab: Sys Admin
Room : Juniper 4
Reporting 102: Building Killer CIO Dashboards!
Presenter(s): Barry Brooks, ServiceNow | Bradly Anderson,
Lab: Sys Admin
Room : Ironwood 4
Update Sets - A Better Way of Moving Code
Presenter(s): Simon Morris, ServiceNow | Gordon Banks,
Lab: Sys Admin
Room : Ironwood 6 and 7
Social IT Administration
Presenter(s): Alex Ramos, ServiceNow | Ben Hollifield,
Lab: Sys Admin
Room : Ironwood 1 and 2
Workflow 102: Building a Practical Application with Workflow
Presenter(s): Frankie Thompson, ServiceNow | Jimmy Yuan, ServiceNow
Lab: Sys Admin
Room : Juniper 2 and 3
4:50-5:40 TUESDAY BREAKOUTS
Extending the Value of IT Governance, Risk, and Compliance
Presenter(s): Jeff Allen,
Breakout: Sys Admin
Room : Starvine 1 and 2
Using ServiceNow Throughout an Organization: CoBank's Leasing Division
Presenter(s): Sheila Thielman,
Breakout: Sys Admin
Room : Ironwood 8
Change Management and Governance at PPL Corporation
Presenter(s): Kathleen Hefflefinger, | Gerry Geddes, Fruition Partners
Breakout: Leadership
Room : Starvine 12 and 13
Service Portal and User Experience - Together at Last
Presenter(s): Emily Sarkis, | Michael Godec,
Breakout: New to ServiceNow
Room : Starvine 3,4 and 5
The ServiceNow Pharma Community Cloud Initiative
Presenter(s): ,
Breakout:
Room : Bluethorn 7,8,9
CMDB+Shinken: Open-Source Monitoring
Presenter(s): Ben Adams,
Breakout: Sys Admin
Room : Starvine 6 and 7
Mobile Workplace Management
Presenter(s): Tony Moldovan,
Breakout: Sys Admin
Room : Starvine 8 and 9
Accelerating Software Asset Management
Presenter(s): Terry Boney, | Jeremy Duncan,
Breakout: Sys Admin
Room : Ironwood 3
Two Years After the Big Bang; Our Service Management Universe Is Still Expanding
Presenter(s): Reinoud Martens,
Breakout: New to ServiceNow
Room : Starvine 10 and 11
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