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Home | Agenda | Breakout New to ServiceNow

TUE

i.Serve - Service Catalog for more than 620.000 Volkswagen Users
Mathias Dieter Hehn,
Room : Starvine 12 and 13
Subject : Catalog
Breakout : New to ServiceNow

Volkswagen Group is rolling out an international service catalog solution to more than 40 countries comprised of over 620.000 employees. In this session, the Program Manager and Process Owner of Request Fulfillment provides insight into the complexity of Request Fulfillment for 12 brands (VW, VW commercial trucks, Scania, MAN, Seat, Skoda, Lamborghini, Bugatti, Bentley, Audi, Porsche and Ducati) using ServiceNow. The session covers a broad range of issues from architecture, scalability and high availability to multi-tenancy, governance issues and service models. You'll also hear about future Volkswagen plans and ideas about using ServiceNow in a multinational enterprise.