A Business Service View of Configuration Management

Bradley Paubel,

Room : Starvine 8 and 9

Subject : CMDB

Breakout : Sys Admin

This session will look at what Business Services have to do with incident and change management, and how this information is collected and maintained in the configuration management database (CMDB). You will discover how Business Services are identified, mapped at an operational level, and the steps to determine the make-up of the Business Service. Learn how the Business Service is used for incident and change management, and the benefits of tying the Business Service to each incident and change ticket. The session will also cover automations that are possible once the core foundation is in place to increase awareness and understand operational impact. You'll also hear how this information is maintained and used to report Total Cost of Ownership (TCO).