Setting the Foundation of Automation by Leveraging the ServiceNow Application Portfolio

Aaron Zuber,

Room : Starvine 3,4 and 5

Subject : Process

Breakout : New to ServiceNow

As a Fortune 21 company whose growth pattern is primarily through acquisition, the ability for Cardinal Health to efficiently manage its IT landscape is crucial. Being mindful of Glass's Law of Complexity, which states that, "For every 25% increase of complexity in the problem space there is 100% growth of complexity in the solution space," Cardinal Health leveraged ServiceNow Portfolio Management to improve visibility and promote accountability. As a result, the organization has completed the foundational piece of the puzzle on a journey towards automation of compliance health dashboards, which drive its technology refresh efforts across the enterprise. Product owners, for the first time, are able to view all of their application-level Configuration Items (CIs) and instantly see all related CIs. Thanks to ServiceNow's unified ITSM platform, Cardinal Health has extended visibility throughout the process landscape and leveraged this information for data-driven decision making at the tactical, operational, and strategic levels.