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Home | Agenda | Breakout New to ServiceNow

TUE

K.I.S.S. Change and Config at the Henry Ford Health System
Cory Love,
Room : Starvine 1 and 2
Subject : Change Management
Breakout : New to ServiceNow

Change management doesn't have to be complicated, but it is commonly perceived that way. Often times those perceptions are painfully true thanks to the traditional change management mindset. It doesn't have to be that way. Learn how Henry Ford Health System managed to transform change and configuration management processes - powered by the ServiceNow Service Automation Platform. You will learn how the company developed and solicited approval for a strategy, how it fostered cultural transformation by involving cross functional teams in the process development, and how recognizing that starting with the CMDB is essential in successful change management.