This site requires JavaScript to be enabled
<>




Convince Your Boss

Download the justification email.

Share Your Innovation

Become the next ServiceNow Innovation of the Year Award Winner.

Learning Overview

See why Knowledge13 is the learning and education event of the year.

Browse Conference Agenda

Choose the sessions that best answer your specific business needs.

Meet the Sponsors

Meet the companies that are reshaping IT at ExpoNow


IE BUMPER

Home | Agenda | Lab Sys Admin

TUE

Reporting 101: Basic Reporting in ServiceNow with a Side of Metrics
Jacob Kimball, ServiceNow
Room : Juniper 4
Subject : Reporting
Lab : Sys Admin

ServiceNow provides a robust platform for building reports. Leveraging this capability is a key to:
* Improving your understanding of processes built in ServiceNow
* Building intelligent strategies to improve those processes
* Measuring the performance of your organization

In this lab, you will learn the basics of report building in ServiceNow with several use cases taken from real world experiences.

Prerequisite: Basic ServiceNow administration.