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Home | Agenda | Breakout New to ServiceNow

WED

HCL "Gold Blue Print" for ITSM on the ServiceNow Platform
Prafull Verma,
Room : Starvine 6 and 7
Subject : Process
Breakout : New to ServiceNow

In addition to focusing on technology architecture (network architecture, application architecture, and so on) and managing technology, HCL has a special focus on technology-independent Service Management (SM) architecture designed to manage services. While TOGAF (The Open Group Architecture Framework) has provided enormous guidance on Enterprise architecture, it does not mention anything about SM architecture. HCL is not only a pioneer in the industry to focus on SM architecture, but it also leads this area with established products like HCL Gold Blue Print (GBP). Attendees of this session will learn about HCL Service Management architecture and how it is implemented in Gold Blue Print.