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Home | Agenda | Breakout Leadership

THUR

Panel: ITSM in 2015—and Beyond!
Michael Dortch, ServiceNow
Room : Starvine 12 and 13
Subject : Process
Breakout : Leadership

Analysts and others have increasingly proclaimed that the future of ITSM extends far beyond IT. But in what directions is that growth headed, and how can IT and ITSM professionals best prepare for that future today? This panel of enthusiastic, experienced, and informed practitioners and pundits will offer attendees much food for thought, as well as some specific recommendations to help them to prepare for the future of ITSM - whatever it may be.

The panelists (listed alphabetically by last name):
Ken Gonzalez, Managing Partner - Engaged Consulting (and USMBOK advocate)
Jarod Greene, Senior Research Analyst - Gartner
Stephen Mamelok, VP, Head of Automation Technology - Barclays
Steve Melanson, VP, Global IT Operations - Hasbro, Inc.
Matt Trimboli, Senior Manager, Configuration and Process Management - Verisign