ServiceNow - A Powerful "Service Provider" Management Platform

Gerald Filler,

Room : Starvine 1 and 2

Subject : Consolidation

Breakout : Leadership

Ameriprise embarked on a journey to transform the way they partner and manage their IT service providers. Like many large enterprises, they rely on thousands of employees, vendors/contractors and global system integrators to deliver core IT infrastructure and applications capabilities to their employees and advisors. In this session, you'll hear how ServiceNow eliminated more than 20 disparate tools from different vendors and provided one single vendor-agnostic ITSM operating platform. You'll hear about the Ameriprise approach and experience, and the techniques they used to achieve better transparency and put them on a path toward true business outcome measurements.

Ameriprise Financial is one of the leading diversified financial services companies in the U.S. holding more than $600 billion in owned, managed and administered assets, and are the leader in financial planning. Their nationwide network of financial advisors delivers solutions to clients through comprehensive, personalized financial planning and long-term relationships.