Integrating Multiple Service Providers with SIAM

Donovan Stone,

Room : Starvine 6 and 7

Subject : Integration

Breakout : Sys Admin

Many enterprise ServiceNow customers are interested in learning how to address the challenges of service integration – a single organization may have a number of MSPs addressing different parts of the estate. This leaves the customer with a challenge – it can be difficult to coordinate, measure and manage the activities of the different suppliers and virtually impossible to have a clear end-to-end view of whether or not their SLAs are being met.

In this session, you will get an introduction to the concept of Service Integration and Management (SIAM); you'll learn more about the business benefits, and how to make governance work. You'll find out more about end to end SLA visibility, and the rapid swapping in and out of suppliers; and different approaches to integration - e-bonding vs domain separation. This session will be extremely valuable for MSPs that outsource multiple services to other providers and enterprises that are faced with the challenge of managing multiple service providers.