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Home | Agenda | Lab Sys Admin

TUE

Social IT Administration
Alex Ramos, ServiceNow
Room : Ironwood 1 and 2
Subject : Social IT
Lab : Sys Admin

Deliver all the capabilities of ServiceNow's Social IT applications by properly administering all the available components. Ensure that live message are managed, search, organized, and leveraged through tags. Setup and administer your live feed groups, make them private, make them public. Take chat to a whole new level through chat queue management, creating schedules, and assigning chat queue management groups. Enhance ticket collaboration through document feeds.

Prerequisites: ServiceNow Administration.