Driving IT Service Excellence at Swiss Re

Sasha Dolgy,

Room : Starvine 8 and 9

Subject : Continual Service Improvement

Breakout : Leadership

Swiss Re is an innovative provider of reinsurance and risk management products and services, and the leading provider of reinsurance to life insurance companies worldwide. In 2009, Swiss Re implemented ServiceNow incident and problem management applications and established ServiceNow as a critical IT platform supporting several service management operations and processes. Since then, Swiss Re has leveraged several additional core capabilities and functionalities of the ServiceNow platform, including application portfolio management, CMDB, end-to-end change management, communications, and knowledge, task, and access management processes.

In this presentation, Swiss Re will share its vision and roadmap for the evolution of IT into a hub of integrated resources, with a focus on driving data quality, usability, and functionality. You will also hear use cases that can help you to leverage IT orchestration and automation capabilities, enhance service portfolio management and service execution, and drive continual service improvements.