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Home | Agenda | Breakout Sys Admin

TUE

Transitioning from Change Control to Change Management
John Powers,
Room : Starvine 12 and 13
Subject : Change Management
Breakout : Sys Admin

Are you struggling with incidents being generated from unsuccessful changes? Are you looking for best practices to implement change management within ServiceNow? In this session, John and Jason will walk you through Bridgepoint Education's challenges, plan, experiences, and outcomes throughout their change management journey. Based on a real-world example and applied best practices, you will learn about planning, process development, implementation, valuable metrics, and the ongoing management/improvement of the change management process. At the end of the session John and Jason will review key lessons learned, including potential pitfalls.