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Home | Agenda | Lab Sys Admin

WED

Catalog/Request 201: Take Your Service Catalog to the Next Level
Michael Brown,
Room : Ironwood 4
Subject : Service Request
Lab : Sys Admin

In this lab, you will learn how to bundle together multiple catalog items to create an order guide. We will dig into request management workflows and expose the power of workflow stages to keep your end users informed of the progress of their requests. Finally, we will give you some hands-on experience with some of the new functionality in Calgary to tie your asset models into your service catalog for complete lifecycle management.

Prerequisites: Although Service Catalog 101 is not a prerequisite, it is assumes that you have that base knowledge.