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Home | Agenda | Breakout New to ServiceNow

TUE

Globalization of IT Service Delivery at Orica
Hubert van Dalen,
Room : Starvine 12 and 13
Subject : Consolidation
Breakout : New to ServiceNow

Orica is one of Australia's largest global companies with more than 15,000 employees servicing customers in more than 100 countries. Experiencing rapid growth through a number of recent acquisitions, their recent focus has been bringing all of their regional operations into one truly global entity. In this session, you'll learn how they have been able to create a consistent global IT service experience and new follow-the-sun help desk with ServiceNow … and how empowering staff and teams to lead and develop processes was a major factor in their success.