Service Portal and User Experience - Together at Last

Emily Sarkis,

Room : Starvine 3,4 and 5

Subject : Catalog

Breakout : New to ServiceNow

Need a compelling end-user portal as a centerpiece for your ServiceNow end-user service integration? By applying cutting edge User Interface design principles (such as minimalism, content chunking, using patterns, learnability, guiding user, handling failure, rapid user testing) you can make the interface efficient, intuitive, helpful and exciting. One step further, by incorporating culture and branding, companies can take aesthetics to the next level, providing the user with a portal built for purpose – not just an out-of-box solution since one size doesn't fit all. Marrying a great User Interface with a top-notch aesthetic/user perception that appeals to your company can help create, in the end, the best User Experience. This presentation highlights key User Interface design principles and processes that were employed for several portals and the Content Management methods employed in ServiceNow.