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Home | Agenda | Breakout Sys Admin

TUE

Exploiting ServiceNow for Process Improvement and Automation
Anoop Malkani,
Room : Starvine 8 and 9
Subject : Orchestration
Breakout : Sys Admin

At BSkyB, the primary agenda is automation, automation, automation. They began with a 'new starter' and software provisioning process allowing a manager to raise a new starter request for a new account, the computer and additional software - all in one order. The new account and software provisioning is automated using ServiceNow Orchestration and PowerShell scripting. You'll also hear how they have automated password resets, Exchange distribution list requests, change approval audits, new group creation and new service CI creation and have a pipeline of additional activities where they can drive further efficiency and improve service.