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Home | Agenda | Lab Sys Admin

WED

Change 101: Overview
David Coffey,
Room : Ironwood 5
Subject : Change Management
Lab : Sys Admin

In this lab, you will learn how to effectively use built-in change management functionality such as collision detection, risk assessments, and CMDB relationships and impacted services lists. You will take away the information needed to improve your change planning process, increase your successful change rate, and reduce the number of incidents caused by change.

Prerequisites: ServiceNow admin skills with a high-level understanding of change management.