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Home | Agenda | Breakout New to ServiceNow

WED

Implementing ServiceNow in Just 8 Days
Matt Campbell,
Room : Ironwood 3
Subject : Implementation
Breakout : New to ServiceNow

In order to prepare for divestment from its mining parent, Rio Tinto division Pacific Aluminium needed to deploy a new service desk system in under a month. Find out how they did it using out-of-the-box functionality. You'll hear how over 100 ITIL users are using ServiceNow on a daily basis to serve in excess of 4,000 customers. This implementation of ServiceNow has just been recognized as one of the Top 15 IT Projects across Australia in 2012, coming in 20% cheaper than expected, and has been shortlisted for the itNews CIO of the Year Awards. In this session, you'll hear about this rapid implementation that came in under budget, delivered on its goals, and presented clear ROI metrics.