This site requires JavaScript to be enabled
<>




Convince Your Boss

Download the justification email.

Share Your Innovation

Become the next ServiceNow Innovation of the Year Award Winner.

Learning Overview

See why Knowledge13 is the learning and education event of the year.

Browse Conference Agenda

Choose the sessions that best answer your specific business needs.

Meet the Sponsors

Meet the companies that are reshaping IT at ExpoNow


IE BUMPER

Home | Agenda | Breakout New to ServiceNow

TUE

Migrating from HP Service Manager using StartNow Methodology
Neal Laufenberg,
Room : Starvine 6 and 7
Subject : Implementation
Breakout : New to ServiceNow

FICO started its service management refresh project with two months until the go live deadline. The scope of the project was to replicate all of the core functions from FICO's legacy HP tool over to ServiceNow with minimal impact on its customer base. The result was a go live date one full week ahead of schedule, due in large part, to using the StartNow methodology, Quickstart for IPCC, and a custom SOW for items that were out of scope for IPCC. In this session, you will learn the details of FICO's implementation - including functions replicated, integrations, project resources, use of the StartNow methodology, and how the company was able to successfully deploy ServiceNow under budget and in such a short timeframe.