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Home | Agenda | Lab Sys Admin

WED

Change 201: Advanced Techniques
Shane Yost,
Room : Ironwood 1 and 2
Subject : Change Management
Lab : Sys Admin

In this lab, we will investigate the creation of advanced workflows that support complex change processes. You will learn techniques like how to embed workflows within each other via branch conditions, and the creation of multi-tiered approvals. The techniques will be presented as part of a real-world use case to help illustrate how and when these sort of workflows are useful.

Prerequisites: ServiceNow administration and basic knowledge of change management.