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Home | Agenda | Breakout New to ServiceNow

WED

Juniper's Journey with ServiceNow
Matthew Passell,
Room : Starvine 1 and 2
Subject : Implementation
Breakout : New to ServiceNow

In this session, Juniper will share its successes and challenges along its journey of implementing ServiceNow. This presentation addresses the real-world complexities of implementation and how to align service desk system maturity, process maturity, and organizational maturity. You'll hear examples of configuration management, problem management, service catalog, and portfolio/project management. You'll also discover the real barriers to implementing ITIL processes, and how to resolve any important IT issues along the way.