This site requires JavaScript to be enabled
<>




Convince Your Boss

Download the justification email.

Share Your Innovation

Become the next ServiceNow Innovation of the Year Award Winner.

Learning Overview

See why Knowledge13 is the learning and education event of the year.

Browse Conference Agenda

Choose the sessions that best answer your specific business needs.

Meet the Sponsors

Meet the companies that are reshaping IT at ExpoNow


IE BUMPER

Home | Agenda | Breakout New to ServiceNow

WED

Automating Gift Card Creation with ServiceNow
Aaron Nielsen,
Room : Ironwood 3
Subject : Custom apps
Breakout : New to ServiceNow

In this session, Blackhawk Network will present an internally developed custom application called "Product Management". This custom application was built to help automate and track the processes involved in creating a UPC (Universal Product Code), which is used for Gift Card Creations at Blackhawk through a variety of departments. Previously, the legacy methodology used was a multitude of different spreadsheets, trackers and emails which provided no visibility or accountability in the process. Through the development of this custom application and the logic built within the system, you'll learn how Blackhawk Network has improved accountability, quality control and provided a sense of ownership and self-supervision amongst its teams.