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Home | Agenda | Breakout New to ServiceNow

WED

End-to-End Business Automation on the ServiceNow Platform
Craig Wishart,
Room : Starvine 8 and 9
Subject : Orchestration
Breakout : New to ServiceNow

Service Stream Limited (SSM) is a service provider of specialist end-to-end services to the telecommunications and utilities sector. Learn how CIO Craig Wishart together with Transpire raised the profile of SaaS at Service Stream and made IT relevant again in a company that had marginalized IT to a mere Help Desk. In this session, you'll gain insight into how Service Stream is now leveraging the ServiceNow success in IT to expand its use into automating Service Stream's core income producing business processes. Some of the work that is now managed with ServiceNow includes the provisioning of cellular phone towers (design, construction, support) and installing fibre optic cable for green field estates to scheduling meter readings for their energy and water retail business.