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Extending Service Catalog and CMDB Beyond IT Service
Vijo Menon,
Room : Starvine 8 and 9
Subject : Catalog
Breakout : Sys Admin
In this session, you will explore how Broward Health has extended the functionality of the ServiceNow Service Catalog to go beyond the traditional IT service catalog and request fulfillment of provisioning users, ordering a phone, etc. The organization built a service catalog with over 500 service items to support clinician request fulfillment, including Pharmacy, Nursing, Radiology and other ancillary services. Access is restricted based on roles and business rules, and approvals are all automated. The extent of catalog items covers the entire spectrum of clinical service requests. Now there is a seamless interface with the clinical staff and Broward Health's business units. Learn how to manage your servers by seamlessly integrating requisitioning, provisioning, and reboot and patch management functionalities.
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