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Home | Agenda | Breakout Leadership

WED

The Future of Self-Service: Knowledge Communities
Lawrence Eng, ServiceNow
Room : Starvine 3,4 and 5
Subject : Knowledge Management
Breakout : Leadership

At Knowledge12, Dr. Lawrence Eng, ServiceNow's Online Community Manager, introduced the concept of knowledge communities as being even more than social networks - the future of peer-to-peer self-service. In this follow-up talk, you will learn more specifics on how to organize knowledge in a user community. You will also learn how to implement a meaningful badging system to highlight quality content and contributors, and see plenty of concrete examples of how those things are done around the Web. Join us as we continue to push the envelope of what knowledge communities can achieve online.