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Home | Agenda | Breakout New to ServiceNow

TUE

Where Does It Hurt? Implementing Triage Questions to Speed Up Incident Resolution
Brian Osborne,
Room : Starvine 6 and 7
Subject : Incident & Problem Management
Breakout : New to ServiceNow

KAR Auction Services' Support Desk faced a challenging dilemma. How could the team provide repeatable triage to employees from multiple business units, gather ever changing sets of data for project teams and record actionable information for the business in a consistent, yet dynamic way?

Come learn how KAR Auction Services partnered with Cloud Sherpas to create a unique solution within ServiceNow using Service Catalog functionality to generate triage questions for technicians to record responses within Incident Management.