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Home | Agenda | Breakout New to ServiceNow

THUR

Leveraging Governance for ITSM Success
Brian Bleike,
Room : Starvine 12 and 13
Subject : Governance, Risk, Compliance
Breakout : New to ServiceNow

Governance is everyone's favorite buzzword in the IT industry these days, but how does it really help with IT Service Management and ServiceNow initiatives? Setting up the right governance model is a key element of any IT Service Management program that will enable long-term success and sustained improvements. And, it's not just about Information Technology – the same principles and tools can be leveraged across many central support functions to maximize value from the ServiceNow investment. The Colorado Springs Utilities IT Service Management Team will share their knowledge and lessons learned in the long journey from ITIL process implementation to ServiceNow transformation and beyond, including many practical examples of ServiceNow features.