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Home | Agenda | Lab Sys Admin

TUE

Workflow 101: The Basics
Frankie Thompson, ServiceNow
Room : Juniper 2 and 3
Subject : Workflow
Lab : Sys Admin

This is an introduction to the graphical workflow editor in ServiceNow. This lab will introduce the workflow canvas, versioning, publishing workflows and essential workflow design practices. You will walk away able to design a workflow, execute the workflow from a record insert, and view and evaluate the results of a completed workflow.

Prerequisites: Familiarity with ServiceNow administration, including business rules, change, request, incident, etc. Familiarity with scripting in ServiceNow is helpful, but not required.