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Home | Agenda | Breakout New to ServiceNow

TUE

The Heart of the CMDB: Realizing Value Through Relationships
Mark Kawasaki,
Room : Starvine 10 and 11
Subject : CMDB
Breakout : New to ServiceNow

It's no secret that configuration management and a CMDB are difficult to implement. A good CMDB deployment has the potential to become the heart of an IT organization, making value visible through a network of relationships. Join ITSM Specialist and CMDB practitioner Mark Kawasaki as he outlines a simple plan for implementing a CMDB in ServiceNow, while avoiding the most common mistakes that cause organizations to fail. He will also discuss the heart of the matter: how to get the real Value on Investment (VOI), by using the CMDB to connect IT to Business Value in real ways every day. Mark will share real-world examples from Emory University's approach to Configuration Management, how they modeled and implemented a CMDB, and how they brought the IT community together to make it work.