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WED

Reporting 301: Advanced Reporting in ServiceNow
Dave D'Agostino, ServiceNow
Room : Ironwood 5
Subject : Reporting
Lab : Sys Admin

ServiceNow includes many out-of-the-box reports and offers the ability to create new ones easily. However, there are times when your business requires specialized reports that use the powerful advanced reporting functionality of ServiceNow. Learn several common use cases and solutions that use advanced reporting methods, such as database views, metrics, and custom charts — all part of your ServiceNow platform.

Prerequisites: Good working knowledge of ServiceNow, especially basic reporting and table layout. JavaScript is desirable but not mandatory.