Advanced System Administration - Day 2 of 2

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Room :

Subject : Implementation

Pre-Con Training : Technical

What you will learn

Are you administering a ServiceNow system and need to fine-tune features based on your organization's needs? Want to learn how to automate more of your company processes? This two-day course provides hands-on practice for implementing new workflows and changing system settings.

Good practices around a core set of ServiceNow applications are detailed and applied to course work. Starting with a Requirements document, students implement workflows and system enhancements to their ServiceNow instance.

A compelling story is woven throughout the course content and lab work to help students learn to:

• Capture class work in update sets to understand their purpose and movement
• Implement new workflows that use a variety of activities to understand how records are generated from workflows
• Coordinate Service Catalog options, including two-step checkout, cart controls, and variables
• Create and link Content Management System (CMS) content blocks and pages to present a menu of services to ServiceNow users
• Use a database view and trend data to do reporting
• Field color assignment and security controls are discussed in relation to reporting
• Implement a Web Services integration and learn about the possible data paths into ServiceNow
• Set system controls that direct the right data to the right users at the right time
• Investigate performance issues, learn troubleshooting tools, and use system logs to find issues

Who should attend

ServiceNow system administrators and consultants who maintain ServiceNow systems that have been in production for approximately 6-12 months and successfully passed the Certified System Administrator exam.

Prerequisites

• Certified System Administrator
• Students should be able to understand the exercises and labs from lessons 1 – 8 of CodeAcademy's JavaScript Fundamentals course
• Scripting in ServiceNow is highly recommended