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Home | Agenda | Lab Sys Admin

TUE

Asset 101: Implementing IT Asset Management
Bryan Boyle, ServiceNow
Room : Juniper 2 and 3
Subject : Asset Management
Lab : Sys Admin

This interactive lab is a step by step guide to implementing ServiceNow IT Asset Management (ITAM). You will leave with an understanding of the database structure and where things go. You will learn how to publish models to the hardware/software catalogs, how these will interact with the service catalog, and how procurement and receiving is configured and used. For the lab, you will use import sets to load and configure a data load of hardware and contract data.

Prerequisites: ServiceNow administration and a good working knowledge of ITAM.