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Home | Agenda | Pre-Con Training Technical

MON

ITIL + ServiceNow - Day 2 of 2
,
Room :
Subject : Process
Pre-Con Training : Technical

What you will learn

In this two-day class, we will show how ServiceNow can benefit any organization implementing the ITIL framework. The course will leverage practical scenarios and examine how various ServiceNow applications such as Incident, Problem, and Change Management can be implemented alongside its respective ITIL process definitions. Hands-on labs will be provided to give students a chance to see ITIL in action within ServiceNow.

  • ITIL + ServiceNow Overview
  • Service Operation, Transition, Strategy, and Design
  • Continual Service Improvement
  • Incident Management in ServiceNow
  • Problem Management in ServiceNow
  • Release, Availability, and Deployment Management in ServiceNow

Who should attend

This course is targeted to ServiceNow customers, and implementers who want to learn more about how the ServiceNow platform and the ITIL framework are aligned. NOTE: This is NOT a prep course for getting your ITIL Foundations certificate.

Prerequisites

None. Foundations recommended. (ServiceNow Community > Learning Center)