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Home | Agenda | Breakout Sys Admin

TUE

Using ServiceNow to Enable ISO20000 Certification
Michael Baker,
Room : Ironwood 8
Subject : Process
Breakout : Sys Admin

Learn how the Fermilab IT Service Management team used ServiceNow to help achieve their ISO20000 certification for their core IT Services. Michael Baker will review which modules Fermilab used, configurations the organization made, and how these map to the ISO20000 Shalls.