This site requires JavaScript to be enabled
<>




Convince Your Boss

Download the justification email.

Share Your Innovation

Become the next ServiceNow Innovation of the Year Award Winner.

Learning Overview

See why Knowledge13 is the learning and education event of the year.

Browse Conference Agenda

Choose the sessions that best answer your specific business needs.

Meet the Sponsors

Meet the companies that are reshaping IT at ExpoNow


IE BUMPER

Home | Agenda | Breakout Leadership

TUE

The Practical Side of Configuration Management
Saurabh Dubey,
Room : Starvine 10 and 11
Subject : CMDB
Breakout : Leadership

Configuration Management is one of the most important, and yet most under-defined processes across ITSM. Join KPMG for a session discussing the essential activities of the configuration management process - Data Management, Metadata Management, Audit & Verification. There will also be detailed discussion of the practical aspect of Configuration Management and a CMDB Implementation - supported by mind maps, configuration models, process diagrams, implementation snapshots in ServiceNow, and more.