This site requires JavaScript to be enabled
<>




Convince Your Boss

Download the justification email.

Share Your Innovation

Become the next ServiceNow Innovation of the Year Award Winner.

Learning Overview

See why Knowledge13 is the learning and education event of the year.

Browse Conference Agenda

Choose the sessions that best answer your specific business needs.

Meet the Sponsors

Meet the companies that are reshaping IT at ExpoNow


IE BUMPER

Home | Agenda | Breakout New to ServiceNow

WED

Turning the Corner with Software Asset Management
Christine Chang,
Room : Starvine 6 and 7
Subject : Asset Management
Breakout : New to ServiceNow

Macy's Governance & Compliance Analyst, Christine Chang, offers a unique perspective on the growing prioritization of Software Asset Management (SAM) in the tech industry and its ties with the Berlin release capabilities rolled out by ServiceNow last year. Macy's has made great strides in adding server software licenses on ServiceNow as assets, tying them to maintenance contracts, and partially automating reports so that a great deal of the company's scattered manual spreadsheet efforts will soon be a thing of the past. In this session, you'll learn about the steps Macy's is presently taking to centralize information and tie asset management to efficient processes.