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Home | Agenda | Breakout New to ServiceNow

WED

Increasing Customer Satisfaction at Qualcomm with Remote Support
Richard Martyniuk,
Room : Ironwood 3
Subject : Social IT
Breakout : New to ServiceNow

Many organizations find the adoption of chat for the service desk to be a challenge. But it doesn't have to be. When properly implemented, chat can be one of the most effective tools to enable your service desk team to improve key performance indicators such as FCR and MTTR. Join Qualcomm during this session to learn how they achieved a "quick win" with Bomgar remote support and the adoption of chat to increase customer satisfaction.