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Home | Agenda | Lab Sys Admin

TUE

Problem Management: Automate and Conquer Problem Detection
Mark Kerley,
Room : Ironwood 5
Subject : Service Desk
Lab : Sys Admin

Problem identification can be a tricky business. Do you currently apply a reactive approach to proactively detect and manage problems? While being a cute statement, the reality is problem detection is a difficult activity. This lab covers ways to use data stored in the ServiceNow platform to proactively and reactively detect problems in your environment. It includes techniques to automate, analyze and ultimately conquer problem detection!

Prerequisites: ServiceNow Administration, JavaScript or ServiceNow scripting knowledge is recommended.