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Home | Agenda | Breakout New to ServiceNow

WED

Wiki Wacky. A Use Case in Service Catalog & Request Fulfillment
Nicole McFarland, Emory University
Room : Ironwood 8
Subject : Catalog
Breakout : New to ServiceNow

Going wacky on the wiki weeding through the vast amount of information for the Service Catalog? In this session, you'll get a behind-the-scenes look at Emory University's request catalog. Emory will login to their instance and show you their catalog navigation and homepage; some sample workflows and request models; and their process for development and administration. You'll also hear about the benefits they have been able to realize, and the lessons they've learned along the way.