This site requires JavaScript to be enabled
<>




Convince Your Boss

Download the justification email.

Share Your Innovation

Become the next ServiceNow Innovation of the Year Award Winner.

Learning Overview

See why Knowledge13 is the learning and education event of the year.

Browse Conference Agenda

Choose the sessions that best answer your specific business needs.

Meet the Sponsors

Meet the companies that are reshaping IT at ExpoNow


IE BUMPER

Home | Agenda | Lab Sys Admin

TUE

Knowledge Base Administration
David Coffey,
Room : Juniper 4
Subject : Knowledge Management
Lab : Sys Admin

Many customers do not have a dedicated documentation team, so this lab will add an element of automated delegation to keep knowledge articles fresh and up-to-date. The end goal is to have many people each do a little bit of work, rather than saddling the administrator with a lot of work.

In this lab you will learn how to:
* Use the knowledge submission workflow
* How to create knowledge articles from incidents
* Keep articles fresh with feedback tools and a special review process workflow

Prerequisites: ServiceNow admin skills with a high-level understanding of knowledge management.