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Home | Agenda | Breakout New to ServiceNow

WED

Panel: Improving Data Quality in Asset Management and Configuration
Mahesh Kumar,
Room : Ironwood 3
Subject : Asset Management
Breakout : New to ServiceNow

According to Gartner, the primary reason for 40% of IT project failures is poor data quality. Applications within ServiceNow - from problem and change to asset management and configuration - demand reliable and consistent data to achieve their goals. In this session the panelists will discuss the collateral impact of poor data quality from models to discovery to applications and processes. They will also discuss the strategy and tools put in place to improve data quality and maximize the operational effectiveness of their ServiceNow deployment.

The panelists (listed alphabetically by last name):
Chris Hendley, Director of Enterprise Architecture - Santander Consumer USA
Carolyn Hollingsworth, Director of Distributed IT and Support - Lennox International
Neal Laufenberg, ITSM Manager - FICO
Mark Stanger, Co-Founder & Chief Architect - CrossFuze