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Home | Agenda | Breakout New to ServiceNow

THUR

Scaling Globally with ServiceNow
Michael Khashan,
Room : Starvine 8 and 9
Subject : Implementation
Breakout : New to ServiceNow

ICAP's customer base is spread across the globe with support groups and field engineers in all regions across the Americas, EMEA and Asia. They use ServiceNow to manage incidents, changes, assets in the global warehouses, problems and service requests. In addition, they are heavily integrating ServiceNow with a wide variety of support tools including AD/LDAP, SFDC, OpenView, xMatters, and Oracle Financial. In this session, you will find out how ICAP North America is able to scale globally by using ServiceNow to automate IT processes, minimize manual administration tasks and speed up time to market.