IE BUMPER

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IE BUMPER

Key Elements of a Good Abstract:

• 3-5 sentences (about 110 words or less)
• Concise, engaging description of what the presentation will cover and what the audience will learn.
• No more than 1 sentence dedicated towards introduction of company. Introduction should be factually based. Acceptable content: company name, industry, company size, services provided.
• Title should be no longer than 60-70 characters (about 10-12 words)
• Title should be descriptive without being too specific and should not mention the name "ServiceNow."
• Abstract should attract and inspire. Think about your target audience and find a way to reel them in!

Examples:

On Politics and Tools – Maximizing Value by Minimizing Political Risks
With the acquisition of the most powerful, scalable, and easily implemented ITSM tool, what could possibly go wrong? The same thing that always goes wrong: politics. In this session, attendees will explore common political challenges that jeopardize the strategic placement of ServiceNow among your organization's game-changing applications. The session will dive into several strategic and political factors that influence the success of your implementation, tell-tale danger signs, and most importantly, how to overcome them. With insights from long-standing ServiceNow clients and partners alike, this session will provide value for all levels of ServiceNow usage and experience.

Leveraging Governance for ITSM Success
Governance is everyone's favorite buzzword in the IT industry these days, but how does it really help with IT Service Management and ServiceNow initiatives? Setting up the right governance model is a key element of any IT Service Management program that will enable long-term success and sustained improvements. And, it's not just about Information Technology – the same principles and tools can be leveraged across many central support functions to maximize value from the ServiceNow investment. The Colorado Springs Utilities IT Service Management Team will share their knowledge and lessons learned in the long journey from ITIL process implementation to ServiceNow transformation and beyond, including many practical examples of ServiceNow features.